Job Description
Why Scotwest?
Scotwest Credit Union is one of the largest credit unions in the UK, existing to provide ethical, competitive and fair financial services. Scotwest are looking for a First Line IT Support apprentice to join their team based in Glasgow City Centre.
What’s involved?
Becoming an expert in the business with regards to:
* Respond to internal queries and service requests in a timely and professional manner
* Maintain accurate records of support requests, issues, and resolutions
* Provide basic troubleshooting support and escalate technical issues as needed
* Assist with documentation, including user guides, process notes, and system updates
* Log and track issues with external system providers, ensuring timely resolution
* Monitor progress of open tickets and escalate where necessary
What do they need from you?
* Comfortable using Microsoft Office (especially Excel, Outlook, and Word)
* Basic understanding of IT systems and project workflows
* Ability to manage multiple tasks and prioritise effectively
Salary: £26,000 - £30,000 per annum
Working hours: Monday to Thursday 8:30am-5pm, Friday 8:30am - 3:45pm
Benefits:
* Employer pension contribution of 6%
* Life insurance of 3x salary
* Membership of a medical cashback plan
* Staff benefits/savings linked to Scotwest membership through PerkBox
Future prospects:
You will have the chance to continue to develop through the company and progress within your role.
Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.