Reception Manager - Prestigious Hospitality Group
Location: London, United Kingdom
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Management & Hospitality
Industries: Hospitality
What You’ll Be Doing
As Reception Manager, you’ll lead by example, providing excellent guest service and a smooth, efficient check‑in/check‑out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, you’ll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so you’ll be comfortable driving sales at the desk and empowering your team to do the same.
What You’ll Bring
* Creative, inspiring leadership that motivates and guides the team to deliver exceptional service
* A keen eye for detail to ensure the highest standards at all times
* A deep passion for hospitality and guest satisfaction
* Excellent communication skills, with the ability to connect naturally with guests and team members
* Analytical skills for problem‑solving and sales strategy
* Knowledge of Opera is beneficial but not essential
What You’ll Get In Return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.
Career Development & Growth
We’re here to support your journey, whatever that may look like. Our award‑winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing
You Work Hard, So We’ll Always Help Your Money Work Hard For You! Some Of The Great Things You Can Take Advantage Of
* Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
* Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
* Refer a Friend – Earn up to £1000 when friends join our team
* Interest‑Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well‑being
* On‑Site Mental Health First Aiders
* 24/7 Employee Assistance Line – Free, confidential advice
* Be Well Platform – Our Online fitness and wellness resources
* Gym Discounts & Cycle to Work Scheme
Recognition & Community
* ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
* Social & Seasonal Events – Fun, inclusive celebrations
* People Council – A platform for every voice
* Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
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