Job Title: HIA Support Officer
Location: Local authority based in Twickenham
Hourly rate: £18.27 PAYE/ £24.14 Umbrella
Contract Length: 3-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 36 hours
ASAP Start
This is a full-time office role and hybrid working is not available at this time
Role Purpose:
To provide a comprehensive support service to the HIA, who carry out adaptations to enable clients to live independently in their homes and community.
Job Duties:
1. To have a detailed knowledge of the processes and work of the HIA to effectively deal with all initial enquires coming into the team and to collate and store all information required by the HIA to process grants and carry out adaptive works.
2. To have empathy with clients who are vulnerable because of a physical disability, age related mobility problems, learning difficulties and/or mental health problems and to deal with such enquires with sensitivity and understanding.
3. To be responsible for contacting clients, agencies and organisations to obtain information required by the HIA. This will include obtaining permission from landlords, clients and Housing Associations for work to proceed, dealing directly w...