Senior
Therapist - 12 month Fixed Term Contract
Location: Based at Hoar Cross Hall.
About Us
Nestled in the heart of Staffordshire, Hoar Cross
Hall combines the elegance of a stately home with the indulgence of a luxury
spa resort. Offering an unrivalled guest experience, our estate boasts
exquisite dining venues, expansive gardens, and a world-class spa. At Hoar
Cross Hall, we're committed to delivering exceptional service and creating
unforgettable memories for our guests.
Here at Hoar Cross Hall our aim is to treat our
guests as a friend of the family and to create positive memorable experiences
during their stay or visit to the Hall and Spa.
Our purpose is to hire people with passion and
positivity. We train you for skill, nurture you to grow and achieve your
goals….
We are looking for an experienced and passionate Senior
Therapist to join our Spa team. This is a key leadership role, supporting the
management team in the smooth day-to-day running of the Spa while delivering
exceptional treatments and first-class customer service.
The Role
As a Senior Therapist, you will lead by example on
the treatment floor, support and supervise the therapy team, and ensure company
standards, procedures, and brand values are consistently met. You will play a
vital role in team development, guest satisfaction, and retail performance.
Key responsibilities
* Supporting,
supervising, and motivating the therapy team on a daily basis
* Ensuring all
therapists follow company policies, procedures, and treatment standards
* Acting as a point
of contact for client queries and complaints, liaising with management where
required
* Carrying out
weekly Duty Manager shifts
* Supporting Spa
& Therapy Reception duties, including guest check-in and check-out
* Performing
treatments to the required standard of each product house
* Ensuring smooth
Spa operations in the presence or absence of Spa Managers
* Carrying out
competency tests, training, and ongoing development with the team
* Completing regular
appraisals and performance reviews
* Encouraging and
drive retail sales and professional product recommendations
* Maintaining
excellent standards of cleanliness, stock levels, and presentation across
therapy rooms and Spa areas
* Managing daily
treatment collections and laundry processes
* Ensuring all
end-of-day procedures and safety checks are completed
Health
& Safety
* Adhering to all Health & Safety, COSHH, food
hygiene, and PPE requirements
* Being fully knowledgeable of fire and evacuation
procedures
What
We’re Looking For
Essential:
* Have a NVQ Level 3 Beauty Therapy qualification
* Have a minimum of 2 years’ experience
* Have excellent leadership, communication, and
organisational skills
* Have a passion for customer service and team
development
* Applicants must already have the right to work in the UK. Please note
that visa sponsorship is not available for this role, now or in the future
Desirable:
* Have previous experience in a supervisory or
senior therapist role
Why
Join Us?
* Opportunity to develop leadership and training
skills
* Work within a supportive and professional Spa
environment
* Be part of a team focused on excellence,
progression, and guest experience
Further
Information:
* Full-time: 40 hours per week
* Working 5 out of 7 days a week
* Shift Patterns: 0730-1600hrs / 0930-1800hrs /
1100-1930hrs
* Full flexibility is key as you will be expected to
work as and when necessary to meet the needs of the team and the business
Benefits
* Work in a stunning, historic estate with a commitment
to excellence in hospitality
* Competitive salary
* Complimentary use of the leisure and spa facilities
* Up to 20% target led commission on product sales
* Free staff canteen which provides a variety of options daily
* Discount on overnight stays and spa days
* 30% discount on food and drink
* Employer workplace pension contribution
* Excellent Induction and training programme
* Perkbox online benefits and discounts
* Free Parking
* Refer-a-Friend scheme
* Opportunities for professional development and career
advancement
People say you can’t
choose your family, well we choose you to be part of ours!