Customer Services Assistant (Maternity Cover – 12 Months)
Antrim
Full-Time | 37.5 hours per week
£26,000 + Bonus
Are you a customer-focused professional with strong organisational skills and a passion for delivering excellent service? We’re working with a forward-thinking organisation, recruiting for a Customer Services Assistant on a 12-month maternity cover contract to join their warm and welcoming team.
This is an exciting opportunity to join a purpose-driven organisation that plays a vital role in supporting communities and essential services, while also contributing to a more sustainable energy future.
The Opportunity
Reporting to a senior team lead, you will play a key role in supporting the customer services function, ensuring a high standard of service delivery across both administrative and customer-facing activities.
You’ll work closely with internal teams and external stakeholders, helping to manage customer queries, support operational processes and ensure tasks are completed accurately and on time.
Key Responsibilities
* Provide administrative support across the customer services function
* Respond to customer queries via phone and email, delivering a high standard of service
* Ensure accuracy, compliance and data integrity in all tasks
* Monitor and manage requests from external partners and suppliers
* Identify process improvements and highlight any anomalies or delays
* Collaborate with internal departments to ensure efficient service delivery
* Support reporting and tracking of operational activities
About You
You’ll be a professional, proactive individual who thrives in a fast-paced environment and is committed to delivering excellent customer experiences.
Essential:
* Minimum of 5 GCSEs (or equivalent), including Maths and English
* Strong written and verbal communication skills
* Excellent organisational and time management abilities
* Ability to manage workload effectively and meet deadlines
* Comfortable working collaboratively across teams
Why Apply?
* Retention bonus
* Array of additional benefits
* On-site parking and close to public transport links
* Opportunity to work in a values-driven, people-focused organisation
* Supportive and collaborative team environment
* Potential opportunity for a permanent role, subject to business needs
Additional Information
* This is a fixed-term contract for 12 months (maternity cover)
* A reserve list may be created for future similar opportunities
* There may be the possibility of a permanent position arising during the contract
Apply Now
If you’re looking to build your career in a dynamic and meaningful environment, submit your CV and a member of the team will be in touch with more details.
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