Pyramid8 are working with our client based in Wetherby. Our client is a well-established business, who specialise in Financial Service. Due to headcount increase our client is now looking to recruit a Claims Processor
Our client offers outstanding customer support through various channels, including email, phone, and postal services, all supported by our state-of-the-art customer record management systems.
It's important to note that this role is NOT a sales position and does not entail face-to-face interactions with customers.
Working Hours: Monday to Friday 8:45 am - 5:15 pm, and 9:00 am to 1:00 pm, 4 Saturdays per annum on a rota basis.
Key responsibilities:
1. Essential experience in property-related insurance, in either underwriting, policy administration or claims.
2. Confident communication skills, both written and verbal.
3. Previous office-based, customer focused experience is essential.
4. A positive attitude and ability to provide clear information to customers over the telephone. Proficiency in navigating IT systems for administration task
5. Excellent attention to detail.
6. Strong organisational skills.
7. Strong customer service skills
Key skills
8. Communicate with customers via phone, email, and post.
9. Perform administrative tasks related to Claims handling, and dealing with general queries related to Renewals, New Business, Mid Term Adjustments after training.
10. Communicate with insurers, RICS surveyors, Loss Adjustors.
11. Handle and respond to product queries from clients efficiently and accurately.
12. Collaborate within a team to provide the necessary support to our valued customers.
Benefits
13. Excellent base salary
14. Pension
15. Generous Holiday entitlement
16. On-site parking
If you feel you have the relevant attributes for this role, please forward your up-to-date CV for consideration.