Contract Service Designer - NHS / Central Government Experience is Essential
Rate: £TBC but is Inside IR35
Location: Primarily remote with occasional need in London
Duration: Until January (initially)
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Role Overview
We're looking for an experienced Service Designer to support the design and transformation of critical NHS services. You'll work closely with users, stakeholders, and multi-disciplinary teams to map end-to-end service journeys, identify pain points, and design solutions that are both user-centred and operationally viable.
This role requires someone who can balance strategic service design thinking with hands-on delivery - shaping the vision of services while ensuring designs are practical, inclusive, and deliverable in complex healthcare and government environments.
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Key Responsibilities
* Lead the design of end-to-end NHS services, ensuring they meet user needs and organisational goals
* Map complex service ecosystems, identifying opportunities to improve user journeys and remove friction points
* Co-create solutions with users, frontline staff, and stakeholders, ensuring inclusivity and accessibility
* Translate research insights into actionable service blueprints, prototypes, and design artefacts
* Collaborate with product managers, policy leads, business analysts, and technical teams to ensure services are feasible and sustainable
* Champion a user-centred design culture across programmes, advocating for evidence-based decisions
* Communicate service concepts and designs effectively to both senior stakeholders and delivery teams
* Support continuous improvement by measuring and iterating on live services
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Required Experience
* 5+ years in service design roles, with experience delivering within NHS, central government, or similarly complex public sector environments
* Proven track record in designing and improving end-to-end services in large organisations
* Strong expertise in service mapping, blueprinting, journey mapping, and prototyping
* Deep understanding of user-centred design principles and inclusive design practices
* Experience working with multi-disciplinary agile teams (product, policy, research, engineering, operations)
* Familiarity with service design and research tools (e.g. Miro, Figma, Lucid, Adobe XD)
* Strong communication and facilitation skills - able to bring diverse stakeholder groups together
* Knowledge of public sector service standards (e.g. Government Digital Service (GDS) Service Standard)
* Experience applying design to highly regulated environments, balancing user needs with compliance and operational requirements
* Comfortable with agile delivery practices and tools (e.g. Jira, Confluence)
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Apply now or email for more information.