Join Our Team at Finlake Holiday Park!
Location: Finlake Holiday Park, TQ13 0EJ
Salary: £30,817.80
Hours: Full-time, 45 hours per week
Job Type: Permanent
Are you an experienced team leader with a passion for customer
care and community engagement? At Haulfryn, we’re proud to
offer exceptional holiday experiences—and we’re looking for a Customer
Relations Team Leader to help us deliver outstanding service to our holiday
homeowners and guests.
This is a fantastic opportunity to lead a dedicated team and bring
our moments of joy to life on park, online, and
beyond.
Why Join Us?
We believe in rewarding your hard work with a supportive and
inspiring environment. Here’s what we offer:
* Competitive Salary
* Discounted
Holidays at our picturesque UK holiday parks
* Discounted Meals at on-site
restaurants
* 30 Days Holiday (including
bank holidays), increasing to 35 days with service (pro-rata for part-time)
* Company Sick Pay
* Pension Scheme
& Life Assurance
* Continuous
Training & Development Opportunities
* Be part of a
company with 90 years of family values and a commitment to
sustainability
What You’ll Do
As Customer Relations Team Leader, you will:
* Oversee the
day-to-day running of the Customer Relations team, ensuring excellent service
at all times
* Manage the
resolution of customer complaints, making sure feedback is addressed
with care and professionalism
* Monitor feedback
channels such as TripAdvisor and collate complaint data to drive
improvements
* Supervise the
sublet team, helping to maximise revenue for owners
* Take
responsibility for communications to owners, including through social media
platforms
* Support the
organisation of owner events, creating a sense of community and
loyalty
* Ensure a smooth
transition for new owners joining the park
* Deputise for the
Customer Relations Manager when needed
* Lead and support
the reception team, contributing to the overall success of front-of-house operations
Who We’re Looking For
You’ll bring:
* Proven experience leading a team, ideally within a customer-facing
environment
* Strong self-motivation and the
ability to work independently
* Excellent organisational
and interpersonal skills
* A confident,
thoughtful approach to both customer conversations and internal communications
* Clear,
professional communication style—both verbal and written
* Confidence in
using Microsoft Excel, Word, PowerPoint, and managing content across social media
platforms
Desirable Attributes
We’re looking for someone who:
* Brings customer
relations experience with a real passion for communication
* Has a keen eye for
detail and a talent for storytelling—especially when sharing our
‘moments of joy’
* Can listen actively and
interpret feedback effectively
* Feels comfortable
working with the local community, building long-term relationships
* Is able to plan and
structure internal and external communications across the resort
Why Choose Haulfryn?
With 90 years of expertise, we’re proud to be one of the UK’s
leading holiday park operators. What sets us apart?
* Exceptional
Locations: Work in a place that inspires
* Family Values: Join a supportive, community-focused
team
* Nurturing Nature: Sustainability is at the heart of
what we do
If you’re ready
to lead with care, confidence, and a community-first mindset—we’d love to hear
from you.
Apply today to start your journey with Haulfryn
at Finlake Holiday Park!
In line with the requirements of the Immigration, Asylum and
Nationality Act 2006, all applicants must be eligible to live and work in the
UK. Documented evidence of eligibility will be required from candidates as part
of the recruitment process.