Are you highly organised, calm under pressure and passionate about delivering exceptional care? We’re looking for aCare Co‑ordinator to join our team and play a vital role in the smooth, safe and effective running of our care services.
This is a fast‑paced, varied position where no two days are the same. You’ll be at the heart of our operations, supporting customers, care assistants and the wider team to ensure high‑quality care is delivered every day.
What You’ll Do
As our Care Co‑ordinator, you will:
Customer & Service Support
* Handle all incoming telephone enquiries with professionalism and warmth.
* Process new customer referrals, update trackers and input details into Access People Planner.
* Support customers by managing medication reorders with their GP surgeries.
* Carry out customer telephone monitoring to help maintain service quality.
* Respond quickly and effectively to emergencies.
Care Operations
* Assist the Care Co‑ordinator with rota creation, allocation and covering visits when required.
* Ensure all electronic records are accurate, up to date and compliant.
* Provide support across different areas of the business as needed.
* Participate in the on‑call rota, including some weekends.
* Cover care calls when needed.
Recruitment & Compliance
* Attract and recruit new care assistants.
* Conduct annual DBS checks to ensure regulatory compliance.
* Complete annual vehicle declarations and support fleet/eBike management.
* Complete regular first aid box checks.
General Office Duties
* Follow company systems and procedures to maintain a safe, organised and compliant environment.
* Lone working may occasionally be required.
About You
You will thrive in this role if you are:
* Highly organised with strong attention to detail
* Confident using digital systems
* Able to prioritise effectively in a busy environment
* A clear communicator with a professional and empathetic manner
* A team player who is also comfortable working independently
* Calm, resilient and solution‑focused when challenges arise
* Experience in the care sector or scheduling/co‑ordination roles is beneficial, but a positive attitude and willingness to learn are just as important.
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