Overview
Depot Operations Support - InPost Distribution York Depot
Location: James Nicholson Link, York, YO30 4WG
Shift Pattern: Sunday - Thursday
Hours: 13:00 - 21:30 (40hrs)
Salary: £12.21 p/h
What You’ll Be Doing
* Support customers and colleagues across shifts, handling queries via face-to-face, phone, email, and digital systems.
* Manage customer enquiries, courier set up and payments, and live delivery monitoring to keep parcels on time.
* Assist with damage control, repacking, and resolving logistical issues.
* Handle key admin tasks such as customer reception, claims processing, onboarding support, and internal communications.
* Ensure compliance with safety, security, and operational standards.
* Collaborate with the depot and management team to escalate and resolve issues.
What We Need From You
* Strong communication and interpersonal skills to engage effectively with customers, drivers, and colleagues.
* Technical Proficiency: good level of Microsoft Office knowledge, with capability to produce professional documents.
* Customer Service Excellence: a genuine passion for customer service and problem-solving.
* Ability to thrive in a fast-moving warehouse environment, multitasking with energy and precision.
* Proactive, can-do mindset with a passion for continuous improvement.
* Right to work in the UK.
Perks
* Competitive Pension Scheme
* Life Insurance
* Cycle2Work scheme
* Employee Assistance Program
#J-18808-Ljbffr