Reservations Agent - Oxford Reservations Agent Mercure Oxford Eastgate Hotel 26,775 Location Description Situated in the heart of the historic university city of Oxford, this beautiful 17th-century coaching-inn looks over the Examination Halls and Magdalen Tower. Job Description We are seeking a friendly, organised, and detail-oriented Reservations Agent to join our team. You will be responsible for handling room reservations and ensuring guests receive accurate information and excellent service from their first point of contact. Key Responsibilities Handle guest reservations via phone, email, and online systems Accurately enter, modify, and cancel bookings in the property management system Provide information on room types, rates, packages, and hotel services Maximise revenue through upselling and promoting special offers Respond promptly to guest enquiries and special requests Liaise with Front Office, Sales, and Housekeeping to ensure smooth operations Maintain accurate records and follow hotel policies and procedures Support with billing for corporate and group rooms What We’re Looking For Previous experience in hotel reservations or front office (preferred but not essential) Strong communication and customer service skills Good attention to detail and organisational skills Confident using reservation systems and basic computer applications Ability to work well under pressure and manage multiple tasks Flexible availability, including weekends Troo Benefits Free Meals on Duty : Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours. Food & Beverage Discounts : Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars. Employee Discount Rates : As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels and across the Accor portfolio. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices. Long Service Incentives : Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years. Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit. Employee Assistance Programme : We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.