Head of Student Complaints
Job Category Administrative Vacancy Type Fixed term contract Fixed Term Duration 12 months Employment Type Full time Salary From £57, Salary To £66, Location Chelmsford/Cambridge Faculty/Prof Service The Secretary's Office Closing Date 15/09/ Ref No Documents
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About ARU:
ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).
ARUs research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UKs Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UKs leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.
About the Role:
We have an exciting, fixed term opportunity for an experienced complaints professional to lead the Student Complaints and Conduct Team, located within the Secretary and Clerk's Office. We are looking for a highly motivated individual with a strong background in complaint handling at a senior level alongside experience in supporting with conduct matters.
As the Head of Student Complaints and Conduct you will have excellent leadership and interpersonal skills and a commitment to excellent customer experience. You will have responsibility for overseeing the operation and delivery of Student Complaints, Student Discipline and Fitness to Practise cases which will include day to day case specific support. You will support our work on Harassment and Sexual Misconduct alongside supporting other key University functions and procedures. You will join a highly regarded and experienced team covering a variety of issues, including sensitive and potentially high-profile student cases.
Educated to degree level or equivalent professional qualification, you will have substantial experience of complaints, and some experience of conduct related casework. You will have experience working within a regulatory environment, complying with internal and external deadlines and requirements. If you have previous relevant experience, ideally gained in an education environment, a customer-centric ethos and can demonstrate commitment to our values then wed love to hear from you.
Find out more about and .
We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our page for full details.
We have a responsibility to ensure that all employees are eligible to live and work in the UK.
We reserve the right to close this vacancy once we have received sufficient applications.
Guidance Notes:
Please download the Job Description Person Specification for key requirements. To apply, demonstrate how your skills and experience meet the criteria.