Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean. An excellent opportunity has arisen for an experienced Night Reception Team Supervisor a t our Holiday Inn Express Cardiff Airport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our Night Reception Team Supervisor you'll deliver this through managing all aspects of the day to day operations of the hotel. You'll also create the warm atmosphere that makes our guests feel at home in any location. In addition to this you will have an excellent eye for detail and exemplary customer service skills. Join us and enjoy the following benefits: Discounted Hotel Rooms at 5000 IHG Hotels worldwide. With 50% off Food and Beverage Services Employee Assistance and Welfare Program Health Plan Life Insurance Cashback and discounts on the leading high street retailers Complimentary Meals on duty Employee of the Month and Employee of the Year celebrations Recommend a friend scheme Excellent Training & Development What will your ke y responsibilities and duties be: Create a warm welcome to everyone and set the tone for each of our guests' experience. Ensure that our guests experience a smooth Check-in and Check-out process (Including Group Check ins). Providing a warm welcome to guests, answering questions about products & services where necessary in person and via telephone. Pre arrival planning and check in / check out using Front Office systems. Ability to communicate across all departments confidently and in an efficient manner. Report any maintenance and security issues as appropriate. To assist guests with all their requests, queries and challenges in a proactive and responsible manner. Carry out guest call backs to ensure everyone is happy. Recommend places to visit and make bookings on behalf of our guests. What we are looking for: Willing to provide exceptional customer service. Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members. Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail. Confident using computer software. We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.