Job Overview
We are looking for a Branch Administrator who, as part of your role, will support the branch by contributing to the financial performance.
Key Responsibilities
* Ensure all proof of delivery (POD) notes are accounted for
* Ensure missing notes and POD's are investigated and replacements obtained if required
* Balance branch till daily ensuring everything is accurate and up to date
* Complete branch banking books and ensure monies are banked daily
* Forward till reports to Head Office and update banking template
* Allocate pay later notes
* Monitor unpaid cash sale reports, escalating any discrepancies or queries
* Ensuring any unpaid or outstanding amounts are collected in a timely manor
* Running the weekly account statements and ensure these are up to date
* Ensuring staff accounts are up to date
* Monitor and analyse the age debt report
* Allocate customer payments whilst ensuring monies are banked daily
* Updating customer notes with detail as and when required
* Monitor and review customer credit limits
* Dealing with general customer queries either face to face or over the telephone
Working Hours
22.5 (average) hours Monday to Friday, including alternate Saturday working.
Qualifications
As a Branch Administrator, you will have experience in telesales and/or customer service, ideally gained in a fast‑paced sales‑driven environment.
* Have the ability to work quickly and under pressure to deadlines
* Organised with great attention to detail
* Target driven, motivated by sales and able to deal with rejection
* Willingness to learn and develop
* A team player with the ability to also work independently
* Confident and polite telephone manner
* Excellent communicator
* Good Interpersonal skills
* IT Literate
Benefits
* Opportunity to earn a performance based bonus as part of this role
* 28 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time‑served
* Free flu vaccine
* Health & wellbeing tools
* Free support from pension experts
* Life assurance scheme
* Discounts from 100's of household names including Asda, Nike & John Lewis
* A suite of financial wellbeing products including advances and savings schemes
* Paid time off to volunteer
* Training qualifications and career progression opportunities
#J-18808-Ljbffr