We’re on the lookout for a Customer Experience Coordinator to join us at The Pet Vet Liverpool! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.
What we’re looking for
We're looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets.
We are looking for someone to join us on a fixed working pattern of Tuesday to Friday 2pm-7pm and Saturday 10am-3pm
Our Customer Experience Coordinators are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long-lasting impression!
We'll make sure you receive the very best training, you'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).
We operate a deskless reception at The Pet Vet Liverpool. Upon arrival at our surgery, customers and their pets are greeted by a member of our Customer Experience team. After being guided to their seat in our waiting area and offered refreshments, a Customer Experience Coordinator will sit with the customer and complete their check-in process on a tablet, as well as talking through the services we offer that may be of benefit. For example, our Pet Health Plans. After their appointment, our clinical team hand the customer back over to our Customer Experience team, who complete the customer's check-out process and ensure the customer has time to ask any questions they might have. We're looking for someone who is outgoing, proactive, confident and happy to support our customers in this way.
Benefits:
To attract and retain the best in the business, we offer a great range of benefits, including:
1. Profit share bonus
2. Long service recognition
3. Income protection
4. Compassionate leave
5. Surgery discounts
A little more about us at The Pet Vet Liverpool
You'll get to work in our purpose-built, spacious veterinary practice with the most fantastic facilities and a team who are all passionate about providing the very best care to all animals, day and night. Our colleagues have a broad range of specialities and many of our team are working towards certificates to enhance their clinical skills and the services we’re able to provide. We’re constantly working on new initiatives to support skill gaps and we make sure CPD is continuous and happening across all levels in our surgery.