The Role :
What You'll Do:
The Renewal Sales Account Manager is responsible for revenue retention and growth within their assigned account portfolio. This is achieved by successfully closing renewal and up-sell/cross-sell opportunities on-time and in-line with forecasts. The Renewals Sales Account Manager will identify risk early, develop a renewal strategy, and execute that strategy in concert with Sales and Customer Success. They will also qualify, cultivate, and close expansion opportunities cooperatively with Sales. Successful candidates must possess a competitive sales drive, executive presence, and top-notch cross-functional, analytical, and organizational skills.
Responsibilities:
* Manage all aspects of the subscription renewal process, including pricing strategy and negotiations, drive long-term agreements, and maintain and grow Neo4j revenue for a portfolio of customers.
* Develop and nurture executive-level relationships within the account portfolio.
* Convey the value proposition for Neo4j products, support, professional services, and customer success offerings.
* Collaborate with Customer Success Architects and Sales Account Executives to develop and execute renewal strategies, improve product adoption, and address churn risk.
* Actively participate in Identifying and developing account growth opportunities.
* Develop and present customer proposals consistent with the terms of customer and/or partner agreements.
* Work closely with Finance, Sales Operations, and Legal to ensure all contracts align with Neo4j policies.
* Provide executive management with accurate and realistic forecasts, provide visibility into account developments, and solicit help in a timely manner, as needed, from across the organization, including the executive team.
* Consistently update customer and renewal data in Neo4j systems, such as Salesforce.
* Stay up-to-date with Neo4j product knowledge and competitive positioning in the marketplace.
* Work on assigned projects and take initiative to advance team operations.
Qualifications:
* 5-7 years of experience in enterprise renewals, sales, account management, or equivalent quota-carrying, customer facing role, preferably in a software or cloud/SaaS market.
* Proven history of developing and maintaining sales momentum, in addition to achieving/exceeding targets.
* Comfort and desire in negotiating complex, enterprise ($1M+) license agreements.
* Ability to close deals with a high degree of integrity and independence, exercising good judgment throughout.
* Ability to communicate to internal and customer executive leadership up to the c-level
* Highly organized with exceptional attention to detail
* Strong listening, oral, written and presentation skills
* Ability to organize, prioritize, complete activities and meet deadlines on a daily basis
* Ability to withstand frequent and intense pressure as a result of internal and customer demands, and maintain a positive and professional manner throughout
* Salesforce or equivalent CRM experience
* Team player who enjoys finding ways to help
* High energy level, enthusiastic, self-motivated, tenacious
* Proven influencer and negotiator
* Ability to travel up to 30%
* 4 year college degree or equivalent business experience
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