Part‑Time, Permanent (14 hours per week) – Student Fees Administrator in the Student Fees Department.
Responsibilities
* Manage student accounts and support smooth day‑to‑day running of financial operations.
* Ensure accounts are accurate, resolve queries efficiently, and deliver services to a consistently high standard.
* Handle day‑to‑day credit control across a portfolio of major accounts or a defined section of the student sales ledger.
* Work closely with student customers, academic departments, other University teams, and external organisations.
* Meet students through scheduled appointments at the Student Services Centre to provide clear guidance on financial matters.
* Maintain professionalism, confidentiality and customer focus.
Qualifications
* Excellent written and verbal communication skills.
* High standard of numeracy and strong attention to detail.
* Confident use of Microsoft Outlook, Excel and Word.
* Ability to manage own workload independently and prioritise effectively.
* Discretion, empathy, sensitivity when dealing with students and commitment to equality, diversity and inclusion.
* Experience with a computerised finance or accounting system – ideally Agresso.
* Knowledge of tuition fee processes within the higher education sector and/or experience in credit control or accounts receivable.
* Commitment to continuous improvement and professional development.
* Ability to work some evenings and weekends during key university activities and occasional travel to external events.
Benefits
* Generous annual leave entitlement.
* Training and development opportunities.
* Pension scheme with generous employer contribution.
* Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
* Free parking.
Location: Egham, Surrey. The university is situated in a beautiful, leafy campus near Windsor Great Park and within commuting distance from London.
Equal Opportunity Employer
We are an equal opportunity employer and welcome applications from all qualified candidates. We are committed to equality, diversity and inclusion in the workplace.
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