Overview
We are seeking a professional and proactive Control Room - CCTV Operative to join the security team at Guinness at Old Brewer's Yard, a flagship destination in the heart of Covent Garden. This unique venue combines immersive brand experiences with vibrant hospitality, including retail, bars, restaurants, an experience centre, and flexible event spaces-all powered by the spirit of Guinness. As part of our dedicated security team, you will play a vital role in protecting staff, visitors, property, and products, ensuring a safe and secure environment across this high-profile site.
Responsibilities
* Site Security & Patrols- Conduct regular internal and external patrols, monitor high-risk areas, manage access control, issue and audit ID cards, and maintain key registers in line with assignment instructions.
* CCTV & Systems Monitoring- Operate and monitor CCTV in compliance with SIA and GDPR, respond to alarms and fire panel activations, and accurately use the P2D 360 system and product tagging systems.
* Incident Response & Reporting- Respond to emergencies, provide first aid where required, carry out searches, escalate issues promptly, and produce detailed incident reports following SOPs and escalation processes.
* Customer Service & Communication- Meet and greet staff, visitors, and contractors professionally, maintain radio communication, respond to calls and emails, and ensure consistent delivery of a high-level service.
* Compliance & Administration- Maintain accurate records (DOB, access logs, search sheets, daily files), comply with Diageo, Sodexo, and site-specific policies, and support audits and inductions as required.
* Flexibility & Training- Work across day, night, and weekend shifts at short notice, complete regular training (including off-site courses), and support the security manager and lead with any additional duties.
What You Bring
* Licensing & Compliance- Hold a valid SIA Door Supervisor and CCTV licence.
* Experience- Previous experience in hospitality, bar, or event security, with exposure to premium venues an advantage.
* Technical Knowledge- Confident using CCTV systems, access control technologies, and knowledgeable in venue safety procedures such as evacuation and incident response.
* Skills & Abilities- Excellent verbal communication, strong conflict resolution skills, and the ability to remain calm under pressure.
* Professionalism- Smart, professional appearance with a customer-focused attitude and sound understanding of licensing laws.
* Flexibility & Training- Willing and able to work flexible hours including evenings and weekends; First Aid qualification (or willingness to achieve) desirable.
What we offer
* Mental health & wellbeing support
* Employee Assistance Programme for personal, legal, and financial advice
* 24/7 virtual GP & lifestyle rewards
* Discounts for you & family
* Financial tools & retirement plan
* Cycle to Work & Paid volunteering day
Apply today and play a vital role in safeguarding a flagship destination-where your vigilance behind the screens keeps staff, visitors, and the venue safe.
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