Location & Working Hours
Newbury/Reading, + Hybrid Working. Full time 37.5 hours per week – Mon to Fri.
Hybrid Working Approach
Our hybrid working approach allows employees to work both in the office and at home. You should work with your line manager to understand the expectations for your role and team. We ask people to come into the office 2‑3 days each week, for at least 8 days per month.
Job Description
Join us at the heart of our business in Corporate, one of the central support functions that underpin our operations. This role provides centralised support, expertise and guidance across UK and Group operations, helping to drive our next stage of digital growth.
What You’ll Do
* Process lawful requests in line with the Investigatory Powers Act (IPA) and internal policies
* Validate requests to ensure legal compliance before progressing
* Retrieve, interpret, and disclose communications data using approved systems
* Deliver responses within strict statutory and operational SLAs
* Maintain accurate records and audit trails for all activity
* Handle sensitive information with the highest levels of confidentiality and security
* Act as a point of contact for law enforcement and internal stakeholders
* Support continuous improvement across processes, systems, and controls
* Work within a shift‑based 24/7 environment, including nights and weekends
* Operate independently during unsupervised work during shifts and bank holidays (post‑training completion)
Qualifications
* Understanding of the Investigatory Powers Act or similar legal/regulatory frameworks
* Experience processing or administering structured requests within defined guidelines
* Strong attention to detail with a track record of delivering accurate work
* Ability to handle sensitive or confidential information securely and professionally
* Comfortable working in time‑critical environments with competing priorities
* Clear communication skills, with the ability to explain complex information simply
* Experience maintaining records, logs, or audit trails for compliance purposes
* Willingness to work flexible shift patterns in a 24/7 operational setting
* MUST be eligible for Security Check (SC) clearance and willing to obtain and maintain it
Additional Information & Inclusion
We value diversity and encourage candidates who may not meet every requirement but have the potential to excel. Inclusion for All is a core principle, and we welcome applications from individuals with diverse backgrounds and experiences.
What We Offer
* Competitive pay and bonuses
* Up to 28 days off plus bank holidays, and paid time for charity work
* Personalised benefits such as discounts, vouchers, pension plan, and more
* Career development through learning and development tools
Background Checks & Legal
All offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the Financial Conduct Authority regulations.
Reasonable Adjustments
We provide reasonable adjustments to support the interview process. If you require extra time, breaks, a sign language interpreter, or assistive technology, please contact your recruiter or email jobs@three.co.uk for guidance.
AI Use in Recruitment
We use AI across the business to improve efficiency, but your experience and achievements are the primary focus of our selection process.
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