Job Title: Showroom Sales Representative
Location: Watford
We are seeking a motivated and personable Showroom Sales Representative to support and grow sales of our premium ceramic wall and floor tiles. This is a hybrid role combining in-showroom sales, customer service, office administration, and proactive sales outreach. You will be the first point of contact for many customers—whether they walk into the showroom, call in, or are part of our lead pipeline. If you enjoy working in a stylish, customer-focused environment and have a proactive mindset for closing sales, this is the role for you.
Key Responsibilities
Showroom Sales & Customer Service:
* Welcome and assist walk-in customers in the showroom, providing guidance on our product range.
* Understand client needs and recommend suitable tile solutions for residential and commercial projects.
* Follow up on customer visits and enquiries with quotes, samples, and order support.
* Maintain an organized and visually appealing showroom experience.
Sales Calls – Cold & Warm Leads:
* Make outbound calls to warm (inbound or referred) leads to convert interest into confirmed sales.
* Conduct cold calls to potential business customers such as interior designers, small developers, contractors, and tile retailers.
* Follow up on old enquiries, quote requests, and lapsed customers to re-engage and revive opportunities.
* Track lead activity and results in CRM software, contributing to the sales pipeline and monthly targets.
Order Processing & Admin Support:
* Respond to emails and phone enquiries quickly and professionally.
* Raise and process orders, update records in the CRM system, and liaise with the warehouse team for stock checks and deliveries.
* Prepare and send out quotations, invoices, and sample requests.
* Provide support to external sales agents with client follow-ups and product availability.
Product Knowledge & Upselling:
* Stay updated on all new and existing product lines, including specifications and features.
* Confidently upsell complementary products such as trims, adhesives, or grout.
* Support customers in making informed purchasing decisions with style and technical guidance.
Requirements
* Minimum 2 years of experience in a sales or customer-facing showroom/office role.
* Previous experience working with ceramic or porcelain tiles (or other interior finishes) is strongly preferred.
* Comfortable making both warm and cold sales calls with a positive, confident manner.
* Strong verbal and written communication skills.
* Organized, detail-oriented, and proficient with Microsoft Office and CRM tools.
* A team player who is also capable of working independently and taking initiative.
* An interest in interiors or design is an advantage.
What We Offer
* Salary: £27,500 – £30,000 per year (based on experience)
* Bonus: Commission and performance bonuses for sales conversions and lead generation
* Perks: Free on-site parking
* Schedule: Monday to Friday (occasional Saturday flexibility if required)
Why Join Us?
* Be part of a fast-growing tile brand known for quality and value.
* Work in a modern, customer-facing showroom setting with strong support from the wider team.
* Help shape the customer experience and play a direct role in business growth.
* Opportunities for development into more senior sales, account management, or design advisory roles.
Job Type: Full-time
Benefits:
* Free parking
* On-site parking
Work authorisation:
* United Kingdom (required)
Willingness to travel:
* 25% (preferred)
Work Location: In person
Job Types: Full-time, Permanent
Pay: £26,500.00-£30,000.00 per year
Benefits:
* Company pension
* On-site parking
* Profit sharing
* Store discount
Work Location: In person