Connect is one of the UK's leading call answering services. We help businesses all over the UK by answering calls on their behalf, acting as an extension of their business when they are unavailable or unable to take calls.
Companies of all shapes and sizes trust us to be the first point of contact for their clients and provide the very best customer service on their behalf. We don't make any outbound calls and there is no sales element to the role.
Our unique systems ensure that you have all the information that you need for each call that you answer.
The role is fast paced, where no two calls are the same and provides opportunity for our employees to build an understanding of different clients and industries across the UK. The successful candidate will be adept at multi-tasking, including speaking and listening to callers while using their PC. Full training and support will be provided from day one to help build skills and experience that will allow you to be successful in the role.
We are looking for people to add to our growing team at our attractive, modern offices at The Gyle. You will join a supportive friendly team working in a modern and relaxed environment.
Within the role you will be responsible for:
* Answering calls on behalf of our clients, covering a wide range of business sectors all over the UK.
* Provide callers with the information they need.
* Take brief but comprehensive messages which our systems automatically send to our clients by email or SMS.
* Identify the relevant client contact for a caller to speak to and transfer their call through.
* Access online diaries to book and amend appointments on behalf of our clients.
What are we looking for:
* A confident and professional telephone manner and speaking voice.
* High level of accuracy and attention to detail.
* High proficiency in English; written and verbal
* Good keyboard and multi-tasking skills.
* Previous contact centre and customer service experience- preferred.
This is a unique opportunity to join a growing business where training and development is at the heart of everything we do.
* Full-time and part-time roles available.
* Starting rate: £12.21 rising to £13.71 per hour OTE.
* Ongoing training and development.
* Easy to get to: excellent bus, tram, train and road access including free on-site parking.
Additional Benefits:
* Healthcare package
* Life assurance
* Wellness programs
* Casual dress
Job Types: Full-time, Part-time, Permanent
Pay: £12.21-£13.71 per hour
Benefits:
* Casual dress
* Company pension
* Free parking
* Health & wellbeing programme
* On-site parking
Application question(s):
* In 1-2 sentences, please describe how your previous experience is relevant to this role? Why are you a good fit for this job?
Experience:
* Call Handling: 1 year (preferred)
* Customer service: 1 year (preferred)
Work Location: In person