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Avidia Bank
Equal Employment Opportunity/M/F/disability/protected veteran status
Description:
Overview:
Proactively explores customer needs and recommends solutions to expand and retain retail and business relationships. Performs a wide variety of transactions to service customers in conformance with established Bank policies and procedures. Contributes to the fulfillment of branch and company goals and objectives.
Primary Responsibilities:
Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers:
* Providing efficient, effective and courteous customer service while performing a variety of transactions including processing deposits, withdrawals, payments, cashing checks, processing credit card cash advances, etc.
* Assist customers with account inquiries, changes, and updates, including address changes, debit card replacements, and online banking support.
* Educate customers on available banking products and services, identifying opportunities to deepen relationships by making referrals and sales in line with established targets.
* Open new consumer checking, savings, and other deposit accounts while ensuring compliance with bank policies and regulatory requirements.
* Represent the Bank in the communities it serves by participating in civic/community organizations to assist in brand awareness and supporting the Bank's mission of being a dedicated and responsible corporate citizen.
Other Responsibilities:
* Perform related and unrelated duties as may be required.
Requirements:
* High School diploma or equivalent and a minimum of one year experience in a cash handling customer service role.
* Previous teller experience preferred.
* Must be comfortable performing basic math procedures and have strong customer service, communication, problem solving and organizational skills.
* Schedule will include extended and/or weekend hours.
Avidia Bank is an Equal Opportunity Employer/Veterans/Disabled
Member FDIC/DIF
PM21
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Finance and Sales
* Industries
Banking
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