Job Overview
Reporting directly to the Managing Director, the Operations Director will lead the strategic and operational delivery of the Doors and Passive Fire Protection divisions. This role is pivotal in ensuring exceptional client experiences from initial onboarding through to project completion, while maintaining high standards of quality, safety, and efficiency.
The successful candidate will be responsible for overseeing service delivery, identifying opportunities for continuous improvement, and ensuring compliance with Health & Safety legislation and industry standards. They will also foster strong client relationships and collaborate closely with internal teams and external partners to deliver outstanding results.
Duties
Client Delivery & Relationship Management
* Oversee end-to-end client service delivery across both divisions.
* Build and maintain strong client relationships to ensure satisfaction and repeat business.
* Identify and develop new business opportunities with existing and potential clients to drive revenue growth and market expansion
Project & Resource Management
* Lead multi-disciplinary projects, ensuring optimal delivery by cross-functional teams including internal business divisions, subcontractors, and partners.
* Plan and forecast contract and project management resources to maintain balanced workloads.
* Forward-plan operational resources to ensure consistent productivity across all projects.
Operational Excellence
* Implement and manage operational systems and procedures to drive efficiency.
* Monitor service delivery and identify areas for improvement.
* Ensure high standards of workmanship and quality control.
* Oversight of supply chain to ensure smooth operation and efficiency, positively impacting on profitability and customer satisfaction
Financial & Commercial Collaboration
* Work alongside the Commercial Director to deliver projects within agreed profit margins and business objectives.
Leadership & Team Development
* Act as direct line manager for PFP Managers and FD Managers, Health & Safety Manager and Logistics Manager
* Lead performance reviews and foster a culture of engagement, accountability, and continuous development.
Health & Safety Compliance
* Take overall responsibility for Health & Safety across all operational activities.
* Ensure compliance with relevant legislation and promote a safety-first culture.
Skills
* Strong leadership, organizational, and project management capabilities.
* Proven problem-solving skills with a focus on process improvement and efficiency.
* High attention to detail and commitment to quality.
* Excellent communication and stakeholder management skills.
Experience & Qualifications:
* Minimum of 10 years' experience in senior management roles within the Construction industry, ideally with previous Director-level experience.
* Experience in Contract Management developing, negotiating and reviewing contracts with familiarity of JCT and other building industry contracts
* Demonstrable success in leading teams within fast-paced, service-driven construction environments,
* Bachelor's degree in Operations, Business Management, or a related field (ILM qualifications desirable Level 7).
* Expected to study for ASFP Level 3.
Job Types: Full-time, Permanent
Pay: £100,000.00-£120,000.00 per year
Benefits:
* Company car
* Company pension
* Free parking
* Life insurance
* Private medical insurance
* Profit sharing
* Sick pay
Work Location: In person
Reference ID: Ops Dir 2025