Role Overview
Our client is seeking a Project Manager who thrives in fast-paced environments and takes pride in delivering high-quality installations. Acting as the on-site lead, you'll coordinate teams, manage snagging and maintenance, and ensure seamless client interactions - all while identifying opportunities to expand the scope of work. This role offers a chance to represent a forward-thinking company known for cutting-edge furniture and pod solutions. You'll work closely with Operations, installers, and clients across the UK.
Key Performance Indicators
* Achieve target client satisfaction scores post site visits
* Uncover and secure upselling opportunities in line with monthly KPIs
Systems & Tools
* HubSpot CRM
* Excel
* Internal scorecards
* Pipeline forecasting documents
Ideal Candidate
You're the kind of person who:
* Communicates with confidence and professionalism
* Connects easily with people and builds trust quickly
* Adapts on the fly and thrives in varied site environments
* Has a sharp eye for detail and takes pride in doing things right
* Rolls up your sleeves and solves problems hands-on
* Works autonomously and manages a dynamic schedule
* Holds a full UK driving licence and is open to nationwide travel
Key Responsibilities
Site & Installation
* Visit and assess sites prior to installation
* Oversee installation crews, ensuring quality and safety
* Apply asset tags, document processes, and complete sign-offs
* Capture client satisfaction and gather final approvals
Client Care & Sales Insight
* Revisit sites for post-installation checks and feedback
* Address snagging or maintenance issues
* Ensure pod functionality and coordinate repairs
* Identify and report upselling opportunities
Maintenance & Snagging
* Plan snagging visits with the Ops team
* Install replacement components and track work completed
* Keep detailed snagging logs and ensure resolutions
Asset Management
* Inspect items before collection and assess damages
* Prepare units for redeployment
* Contribute to warehouse stock takes and asset accuracy
Process Ownership (Development Scope)
* Potential to lead snagging operations end-to-end: ordering, scheduling, and follow-up
For further information apply with a CV.
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