We are recruiting for experienced Engineer Schedulers (Controllers) to work in office, based in Hertford.
The role is to lead a team of 5-15 trades people (roofers, carpenters, electricians, plumbers) and act as their main point of contact. Liaising with tenants, they raise property repair jobs and allocate to the correct trade.
Communication, organisation and problem-solving are some of the key skills required for this role.
Working in social housing reactive repairs is interesting, rewarding, varied and fast-paced.
Our people are committed to providing the very best customer care and service to our clients. In return, we provide a great working environment, job satisfaction and opportunities for career progression.
Main Responsibilities:
* Running daily schedules for team of 5-15 trade Operatives (electricians, plumbers, etc)
* Continually liaising with trade Operatives, tenants and clients (local authority or housing association) by phone, email and live chat regarding updates on repairs
* Arranging parts or materials for click/collect where not available from usual suppliers
* Logging multiple engineer work requests onto the in-house job management system and tracking each request through to completion
Essential Skills / Experience for this role:
1. Excellent communication and listening skills