Job Title: PMO Lead
Location: Walsall, West Midlands
Package: Up to £55,000 per annum (DOE) | Company Benefits
Contract: Full-Time | Permanent | Hybrid (minimum 2 days per week in office)
Overview
At Echo Managed Services, we are seeking a Central PMO Lead to manage the development of a central PMO capability that will underpin how we deliver at scale our Aptumo Implementation Methodology (AIM).
This is not aligned to a single programme, instead, you will operate across the full delivery portfolio providing independent assurance, governance, and insight across multiple programmes. You will be instrumental in embedding a repeatable, scalable PMO capability, ensuring delivery remains consistent, controlled, and predictable as our organisation grows.
If you are detail-driven, proactive, and passionate about improving delivery standards at scale, this is an opportunity to make a lasting, strategic impact.
Who We Are
Part of the South Staffordshire Group, Echo Managed Services is a leading provider of outsourced solutions and software. We are investing significantly in our delivery framework through AIM to enable high quality, consistent implementation outcomes across a growing portfolio.
We pride ourselves on collaboration, innovation, and continuous improvement, creating an environment where strong PMO capability is central to our success.
The Role
As a Central PMO Lead, you will support the Head of PMO in establishing and running a robust, enterprise-wide PMO function.
You will ensure governance, assurance, and reporting standards are applied consistently across all programmes, and embedding AIM as a sustainable operating model, moving beyond documentation into real, measurable delivery practice resulting in improved delivery predictability, reduced risk, and greater stakeholder confidence.
Key Responsibilities
* PMO Governance & Assurance
o Maintain and embed consistent governance frameworks aligned to AIM
o Coordinate and assure stage gates, approvals, and governance forums
o Ensure adherence to delivery standards, methodologies, and controls across programmes
* Lead and support the rollout and adoption of AIM
* Ensure AIM is applied consistently across live delivery environments
* Maintain central standards, templates, artefacts, and tooling
* Identify opportunities to improve efficiency, quality, and repeatability
* Provide a consolidated portfolio view across risks, issues, milestones, and financials
* Produce high-quality reporting packs, dashboards, and executive summaries
* Analyse data to identify cross-programme trends, dependencies, and systemic risks
Risk, Issue & Change Management
* Maintain and assure RAID logs, dependency tracking, and change control processes
* Ensure timely updates, escalations, and mitigation planning
* Strengthen scope and change governance to support commercial and delivery outcomes
Stakeholder & PMO Leadership Support
* Act as a key support to the Head of PMO, owning day-to-day PMO operations
* Enable leadership focus on strategic growth and AIM maturity
* Support internal and client-facing forums with clear, structured outputs
Documentation & Controls
* Maintain central repositories ensuring version control, audit readiness, and transparency
* Ensure consistency of documentation across programmes
What You’ll Need
* Proven experience in a PMO or Business Change role, ideally within software or technology delivery
* Experience establishing or maturing PMO capability in a growing organisation
* Strong understanding of portfolio governance, assurance, and reporting frameworks
* Experience supporting delivery across multiple programmes or complex environments
* Proficiency with tools such as MS Project, Excel, PowerPoint, SharePoint, and Jira
* Strong analytical skills with the ability to turn data into meaningful insight
* Confident communication skills with experience supporting senior stakeholders
* Experience in utilities, energy, or public sector environments (desirable)
* Familiarity with Agile, Waterfall, or hybrid delivery models (desirable)
* Knowledge of implementation methodologies or scaled delivery frameworks (desirable)
* Recognised qualification such as PRINCE2, MPM, or AgilePM (desirable)
What You’ll Get in Return
* Family-Friendly Leave -Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days.
* Financial & Life Assurance - Life Assurance cover (role dependant) and a Company Pension Scheme with salary sacrifice options.
* Health & Wellbeing - Employee Assistance Programme (8 counselling sessions) and 24/7 Virtual GP access for you and your dependents.
* Lifestyle & Perks - Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers.
* Professional Development -Hands-on training and ongoing career development opportunities
* Inclusion & Belonging - Active People Networks – Disability & Neurodiversity, Unity+, Women’s Network, Parent & Carer Networking Group and more.
* Performance & Recognition - Annual salary review, Reward & Recognition Scheme, and Long Service Awards.
We are committed to building a team that reflects the diversity of the communities we serve.
We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and physical and neurodiversity abilities.
We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the recruitment process.
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