Join Our Team as a Fleet Service Team Leader – Drive Excellence! Location: Alfreton Salary: £30,500 per annum Shift Pattern: 4 days on / 4 days off – 1:00 PM to 12:00 AM Employment Type: Full-Time, Permanent Are you a natural leader with a passion for fleet operations and delivering outstanding customer service? We’re looking for an energetic and hands-on Fleet Service Team Leader to join our growing team and play a key role in keeping our fleet running smoothly while exceeding customer expectations. What You’ll Be Doing: Leading and motivating a team of Fleet Service Advisors Overseeing daily operations in a high-volume, fast-paced contact centre environment Monitoring call quality, coaching team members, and driving continuous improvement Ensuring KPIs and service standards are consistently met or exceeded Handling escalated customer issues calmly and professionally Collaborating with other departments to optimise fleet performance and maintenance processes Contributing to training, process improvements, and reporting What We’re Looking For: Proven leadership or supervisory experience (minimum 2 years) in customer service, contact centre, fleet management, logistics, or automotive environments Excellent communication, interpersonal, and people-management skills Strong organisational skills with the ability to multitask under pressure Solid problem-solving ability and attentio...