Join to apply for the Second Line Support Engineer role at OSCAR ASSOCIATES (UK) LIMITED
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Join to apply for the Second Line Support Engineer role at OSCAR ASSOCIATES (UK) LIMITED
Second Line Engineer - Leciester (Hybrid)
£26,000 - £29,500 DOE
The Company
A large-scale enterprise providing essential operational and technical support to its nationwide network of branches. By centralising key services and systems, the company ensures consistency, reliability, and efficiency across all locations - enabling each branch to focus on delivering quality service to their local communities.This internal IT support position is ideal for someone who thrives in a fast-paced environment and enjoys taking ownership of projects from start to finish.
The Role
* Provide remote and on-site second-line IT support to internal users across multiple locations
* Troubleshoot and resolve hardware, software, and networking issues promptly
* Maintain and monitor core IT infrastructure including servers, networking equipment, and cloud services
* Install and configure new hardware and software with minimal disruption to operations
* Contribute to cybersecurity efforts by supporting patch management and promoting best practices
* Assist senior engineers on larger-scale projects and more complex technical problems
* Deliver excellent customer service by maintaining clear communication and timely resolution of support tickets
The Ideal Candidate Will Have
* Experience in an IT support, service desk, or helpdesk role (1st or 2nd line)
* Solid understanding of Windows operating systems and common business applications
* Familiarity with Microsoft 365, Active Directory, networking fundamentals, and cloud technologies
* Strong diagnostic and troubleshooting skills with a proactive, solution-oriented mindset
* Ability to manage multiple priorities in a fast-moving environment
* Clear and professional communication skills with a customer-first attitude
* Relevant IT certifications (e.g. CompTIA, Microsoft, Cisco) are a strong advantage
Why Apply?
If you're a motivated support professional looking to step into a role with hands-on technical exposure and clear progression pathways, we'd love to hear from you.
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
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Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT System Training and Support
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