Service Architect
Marlow - Hybrid (2 Days Onsite)
Up to £64,000 + Bonus + Excellent Benefits
VIQU have partnered with a leading technology organisation that are looking for an experienced Service Architect. This is a key role focused on designing and shaping service processes across the organisation, ensuring consistency, compliance, and operational excellence for both internal transformation initiatives and customer engagements. The successful Service Architect will play a critical role in how services are defined, documented, and introduced into live operation.
Key Responsibilities of the Service Architect:
Design and document service processes, including RACI models and supporting collateral, aligned to contract and operational requirements
Define and coordinate service workflows, interfaces, and tooling integrations with internal teams and customers
Support governance, compliance, and service introduction activities, ensuring readiness across all functions
Drive service improvements by identifying enhancements in process, tooling, and delivery models
Represent Service Architecture across internal transformation initiatives and selected customer engagements
Maintain consistency and quality of service design outputs, while building strong relationships across technical and non-technical teams
Experience Required of the Service Architect:
Proven experience in Service Architecture or Service Design, ideally within an MSP or Channel Partner
Strong background in service operations, transformation, or development, with experience aligning services to contract deliverables
ITIL v4 certification essential; Lean Six Sigma, SIAM or Agile exposure advantageous
Skilled in stakeholder engagement, contract analysis, and producing clear, well-structured documentation
Able to manage competing priorities, work independently, and remain detail-focused in a fast-paced environment
Solid understanding of service tooling, operational workflows, and systems integration
Apply now to speak with VIQU IT in confidence. Or reach out to Katie Dark via the VIQU IT website.
Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment
Service Architect
Marlow - Hybrid (2 Days Onsite)
Up to £64,000 + Bonus + Excellent Benefits