Job Description
Contract Director
Location: Darent Valley Hospital, Dartford
Salary: Competitive plus Benefits
Join one of the UK’s leading support services providers, dedicated to delivering outstanding service within healthcare environments. We are currently seeking a commercially focused and experienced Soft Services Contract Director to lead the full delivery of Soft Facilities Management (FM) services working in partnership with the NHS at Darent Valley Hospital.
This is a high-profile leadership role, ideal for a senior professional with strong PFI experience, exceptional stakeholder management skills, and a proven track record in Soft FM operations within healthcare settings.
About the Role:
You will be responsible for overseeing and continuously improving the delivery of all soft services—cleaning, catering, portering, waste, switchboard and retail operations to name a few—across the hospital. Your focus will include driving operational excellence, ensuring regulatory compliance, optimising financial performance, and enhancing patient and staff satisfaction.
Key Responsibilities:
1. Strategic Leadership: Lead all aspects of soft FM and retail operations, embedding a high-performance culture and ensuring service excellence.
2. Financial Management:...