Main area Administration Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday) Job ref 236-SCO-SW037-25
Employer Northern Care Alliance NHS Foundation Trust Employer type NHS Site 1 City Approach Town Eccles Salary £24,937 - £26,598 Per Annum Salary period Yearly Closing 19/08/2025 23:59
Administrative Officer
Band 3
Job overview
An exciting opportunity has arisen for an experienced and pro-active Administrative Officer to join our busy and dynamic Care Brokerage Team, supporting the work of Adult Social Care.
The role will be based at 1 City Approach in Eccles. The working arrangements are Monday to Friday with some flexibility depending on the needs of the service.
Main duties of the job
Maintaining client records within Liquid Logic and CONTROC;
Liaising with care providers to check, reconcile and process invoices submitted via a Provider Portal;
Liaising with service providers and Social Care Practitioners to ensure that care is commissioned and processed accurately;
Provide an effective, reliable, and efficient support service;
Provide advice and support to Social Work Teams;
Communicate, engage and work collaboratively with external and internal partner agencies and members of the public;
Organise and prioritise own workload and work to deadlines;
You must be highly motivated and committed to provide high quality administrative support in Adult Social Care;
You will have excellent communication and numerical skills and have the ability to work both as part of a team and on your own initiative;
You will be able to organise and prioritise your own workload and balance this with the demands of a busy, diverse, and varied role, whilst working flexibly within a Team to ensure deadlines are adhered to;
You should have an excellent knowledge of Microsoft Office applications and the ability to use multiple applications simultaneously is essential for this Role whilst understanding the need for precision and attention to detail;
Candidates must be able to demonstrate how they meet the essential qualifications, Knowledge, Skills, and experience for the post in order to be shortlisted for interview.
Working for our organisation
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person specification
Qualifications
* Minimum 5 GCSE’s (or equivalent) at Grade C or higher (to include Maths and English)
* NVQ 2/3 in Administration/ Customer Care or equivalent experience
Knowledge, Training & Experience
* Excellent knowledge of Microsoft packages word, excel, outlook
* Minimum of 12 months office experience
* Experience of the development of positive and supportive working relationships with people at all professional levels
* Experience in reviewing planning and developing systems
* Experience of how confidentiality should be applied and in what circumstances
* Experience of working in a health & social care setting
* Knowledge of current Adult Social Care Electronic Care Record (Liquid Logic) and Payment System (ContrOCC)
Skills & Abilities
* Demonstrate excellent organisational skills and the ability to prioritise workload to meet tight deadlines
* Ability to accurately undertake financial and numerical calculations
* Ability to evaluate and analyse data and financial information
* Ability to generate creative solutions
* Ability to use initiative and work with minimum supervision
* Demonstrate high degree of accuracy and attention to detail
* Demonstrate excellent interpersonal, communication and negotiation skills
* Able to cope with pressure, conflicts and demands whilst still achieving results
* Able to work constructively as part of a team and is able to put forward own views assertively and accept the views of others
The NCA is proud to serve a diverse population and is committed to delivering inclusive, accessible care. We value individuality and aim to build a workforce that reflects the communities we serve. Applications are welcomed from individuals of all backgrounds, identities, and beliefs.
We also warmly welcome interest from serving and ex-personnel, and their relatives. Please identify that you are a member of the armed forces community on your application form to be entitled to a guaranteed interview (subject to essential criteria being met). As a Disability Confident Employer, guaranteed interviews are also available to disabled applicants when essential role requirements have been met.
Vacancies may close early if sufficient applications are received, or if an internal redeployee has been identified.
For fixed-term roles, current NHS staff will be considered for secondments, while fixed-term contracts will be offered to external (non-NHS) applicants.
The NCA does not accept unsolicited CVs from agencies. Read more about this here .
Employer certification / accreditation badges
Name Julie Smith Job title Administrative Supervisor Email address julie.smith3@nca.nhs.uk Telephone number 0161 206 0609 Additional information
For any further information please contact Julie Smith or Lynsey Peters on 0161 206 0609
If you have problems applying, contact
Address Turnpike House
Eccles New Road
Salford
M50 1SW
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