About the Service
Our client delivers specialised trauma-informed services, including regulated provision, supporting individuals with complex mental health needs within safe, structured environments.
The service is built on the belief that everyone is supportable with the right approach and deserves to live in a safe, caring, and empowering setting. Individuals are seen as more than their diagnosis or past experiences, with support focused on dignity, independence, and meaningful progress.
About the Role
As a Support Worker within the Specialised Trauma Service, you will support individuals experiencing complex and enduring mental health needs, including personality disorders, trauma, PTSD, self-harm behaviours, bipolar disorder, eating disorders, and schizophrenia.
This is a highly rewarding yet challenging role requiring resilience, emotional intelligence, and a strong understanding of trauma-informed practice. You will work as part of a multidisciplinary team while remaining self-motivated and accountable for delivering high-quality, person-centred support.
Your focus will be on promoting independence, supporting individuals to achieve personal goals, maintaining safe living environments, and ensuring compliance with licence conditions where applicable.
The role operates on a rota basis across Monday to Sunday, working 40.25 hours per week in line with service needs.
Key Responsibilities
* Manage and oversee a defined caseload of service users, ensuring all elements of support are delivered effectively
* Complete and regularly review support plans with clear actions and measurable outcomes
* Develop and maintain clear task plans, ensuring accurate recording and team-wide consistency
* Complete, implement, and review comprehensive risk management plans
* Deliver flexible, creative, and outcomes-driven support tailored to individual needs
* Support individuals in achieving personal goals and ensure cases remain compliant with service standards
* Provide crisis mitigation and resolution support where required
* Identify and address non-engagement, implementing strategies to improve participation
* Build and maintain positive relationships with family members and key stakeholders
* Enable access to community participation, education, and employment opportunities
* Oversee individual and communal budgets where required
* Support with the upkeep and maintenance of service users accommodation
* Provide emotional support and assist with medication management in line with care plans
About You
* Experience working with individuals with complex mental health needs
* Experience supporting individuals who have experienced trauma
* Experience operating at Keyworker level
* NVQ in Health and Social Care (preferred) or equivalent experience
* Strong interpersonal skills and the ability to build effective relationships along with confidence in managing risk and responding to crisis situations
* Solid IT skills and accurate record-keeping ability
* Working knowledge of the Mental Health Act
* Understanding of medication regimes and safe administration practices
* A resilient, compassionate, and proactive approach
Benefits
* Opportunity to increase earnings through sleep-ins and overtime
* 28 days annual leave (including bank holidays), plus 2 wellbeing days per year
* Access to a health cash plan
* Company pension scheme
* Cycle to Work Scheme
* EV Salary Sacrifice Scheme
* A collaborative and supportive team environment
* Ongoing training and development opportunities
At Olive Recruit, we are committed to fostering a workplace culture that embraces diversity and promotes inclusivity. Our core values, Integrity, Impact, Inclusivity, and Innovation, guide our efforts to create an environment where every employee feels valued, respected, and empowered to excel.
As a recruitment agency, we prioritise sourcing and placing diverse candidates with our clients, recognising that diverse perspectives are essential for business success and inclusive work environments.
We take great pride in celebrating the unique backgrounds and experiences of our team members and candidates. By embracing these different perspectives, we not only create a great place to work but also better serve our clients. Your individuality is what makes our team strong.
Join us in championing our values and building a workplace where everyone can thrive.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All colleagues are expected to share this commitment and participate fully in safeguarding training and processes.
The successful applicant will undergo a free enhanced disclosure from the disclosure barring service & other compliance checks required