Job Overview
We are seeking a highly organised and detail-oriented Digital & Administration Assistant to support our team in various administrative tasks. The ideal candidate will possess strong computer skills, excellent phone etiquette, and a proactive approach to problem-solving. This role is essential for ensuring smooth operations and effective communication within the organisation.
Stonewood Group are a collection of construction and design companies operating throughout the Cotswolds and south-west England raising the bar in design, delivery, and customer experience. We are a multi-award-winning partner, driven to ensure projects exceed expectation. With a well-established, ambitious, and motivated team, we work collaboratively to forge strong long-term relationships based on our honest, straight forward approach and, most importantly, on results delivered. Our activities include specialist, high-end contracting, new homes development and groundworks.
This is an office-based role from our head office in Castle Combe, just outside Chippenham, Wiltshire. Due to the rural location, the successful candidate will need access to their own transport.
Duties:
* Taking a lead role in dealing with the day-to-day operations of the Digital and Administration service and, in partnership with our IT support company, facilitate requests for support as efficiently as possible.
* Supporting the Head of Department to promote digital improvement across the organisation, particularly equipping all employees with the skills and systems to use our systems effectively.
* Delivering tools, frameworks and processes to support to the Group to continuously improve and increase digital maturity.
* Contributing to administration functions to ensure we a seamless service to all of our internal and external stakeholders.
* Be the first responder to day-to-day requests from the business on all things relating to digital hardware and software that fall outside of the remit of our IT support company.
* Setting up of company laptops and mobile phones for employees
* Setting up of 4G routers and Starlink systems
* Building of SharePoint sites and ongoing SharePoint administration support
* Supporting the Head of Department with new starter inductions.
* Digital archiving and date storage solutions in general
* Trouble shooting problems that come up across the business (e.g. printer issues)
* Support to ensure we have robust cybersecurity measures and compliance with data protection regulations.
* Support with the tracking and reporting of system performance, risks, and the success of digital initiatives against business targets.
* Build strong relationships with divisions and departments to ensure our digital and administration services is aligned to business objectives.
* To assist with general administration tasks as required (including printing, filing, scanning, incoming calls cover)
Qualifications/Experience
Essential
* Experience of dealing with the management of standard hardware and software infrastructure e.g.
* Laptops (set up and troubleshooting)
* iPhones and smart phones
* Microsoft Office 365 suite
* Experience in providing digital/technology services and/or, administration functions
* Experience in a customer facing role (client facing or internal customers) dealing with requests and enquiries.
* Previous office experience is essential, with a focus on administrative roles.
* Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace applications.
* Excellent organisational skills with the ability to prioritise tasks effectively.
* Demonstrated clerical experience with a focus on maintaining confidentiality and professionalism.
* Strong phone etiquette and interpersonal skills for effective communication with clients and colleagues.
Desirable
* Knowledge of current and emerging digital technologies
* Some experience of working with third party suppliers and vendors e.g. external support providers.
* Experience of supporting business change and improvement projects and initiatives.
* An IT, Digital or Administration qualification
Job Types: Full-time, Permanent
Pay: £27,000.00-£30,000.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Enhanced maternity leave
* Free parking
* Life insurance
* On-site parking
* Sick pay
Experience:
* Administrative: 1 year (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person