Drive real business value by transforming how people adopt and use digital tools across the organisation.
Our Client has a requirement for an IT Digital Adoption & Enablement Support, who will be required to work on a contract basis in Warrington (hybrid), until December 2026.
Role Purpose:
* Ensure IT tools, services, and platforms are effectively adopted, understood, and embedded across the organisation
* Act as a bridge between IT, the business, and end users
* Deliver measurable value through training support, knowledge sharing, communication, and productivity improvements rather than infrastructure delivery
Job Role Responsibilities:
1. Identify gaps in user adoption and experience, working with stakeholders to understand needs and address barriers
2. Support in the drive of behaviour change to improve day-to-day use of IT systems
3. Support the design and delivery of structured training and enablement programmes, including:
* Workshops (e.g. automation, Copilot, M365 tools)
* Self-service learning content
4. Build capability across end users and Service Desk (L1/L2), supporting structured training initiatives
5. Partner with automation teams to identify use cases, support rollout, and deliver training and awareness