Legal / Disrepair Administrator Role
Working with a large Housing Organisation
Working with a Large Repairs Organisation based in North London
Hybrid working - 2/3 days a week in the office
£18 - 19ph PAYE
We're looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services.
The Role
Your main responsibility will be supporting the team in day-to-day administration duties of our Legal Disrepair and Complex Case Specialist as well as assisting from time to time with contract administration duties for both responsive repair and empty homes service delivery. This includes working closely with tenants, contractors, solicitors
What we need you to do:
* Accurately scrutinise documents related to disrepair claims.
* Assist the Legal Disrepair Surveyor - Complex Case Specialist with managing disrepair works, including opening new files and updating existing files.
* Assist with providing accurate updates to our Damp, mould and condensation process.
* Assist with providing accurate updates to our disrepair cases.
* Produce and interpret accurate reports from internal systems.
* Accurately update and maintain housing management systems relating to disrepair claims.
* Provide regular progress updates on progress of disrepair claims.
* Be a point of contact and liaison for contractors, tenants and solicitors.
* Ensure commitment of the organisation's vision, mission and values influence every aspect of the business.
* Pursue excellence in all aspects of contract administration.
* Assist with providing document disclosures within set timescales.
* Monitoring site inspections completed and updated via our internal dynamics system.
* Have a great approach to customer service putting our customers at the heart of what you do.
Skills and experience required:
Able to use Microsoft Office Suite (including Word, Excel and Outlook)
Excellent user of Excel / Data Analysis
Experience of maintaining compliance / PPM databases
Attention to detail with organising electronic filing system
Experience of raising works orders
Experience of undertaking general administrative including mail merge, scanning, and filing of PDFs on IT systems.
Experience of working in social housing
Excellent communication skills with ability to converse via email, by telephone and in person, with ability to handle difficult conversations with diplomacy