CustomerAdvisor
Dealingwithcustomersbothfacetofaceandonthephone
Cheltenhamnewsite
£27-£30k
TuesdaytoSaturday8.30am-5pm
Greatopportunitytomakethisyourown!
WhatYoullBeDoing
* ActingasthefaceandvoiceofthenewCheltenhamsite,greetingallcustomersandvisitors.
* Handlingcustomerenquiriesinperson,overthephone,andviaemailinaprofessional,friendlymanner.
* Guidingcustomersthroughthefullsalesjourney:fromenquirytotourtoreservationtomove-in.
* Convertingleadsintobookingsandpromotingunits,contentsprotection,packagingandadd-onservices.
* Managingbookings,payments,moveins,renewalsandcustomerrecordsthroughtheCRM(HubSpot).
* SupportingthewiderbusinessbyrespondingtosalescallsandemailenquiriesforadditionalUKsites.
* Ensuringthefacilityisclean,secure,presentable,andfullyoperationalatalltimes.
* Conductingdailysitechecks,includinggates,units,lightingandsecuritysystems.
* Maintaininghighstandardsofhealth&safetyandensuringfullcompliancewithcompanyprocedures.
* Reportingmaintenanceissuesandsupportingoperationaltasksasrequired.
* Takingownershipofsiteperformance,customersatisfaction,andsalesresults.
MustHaves
1. 23yearsexperienceinacustomer-facingsalesorcustomerservicerole.
2. Provenabilitytoconvertenquiriesintosales(phoneandinperson).
3. StrongITskills,incl...