About The Company Emma is the app to manage all things money. Our mission is to empower millions of people to live a better and more fulfilling financial life. Emma was founded by engineers, who are extremely focused on coding, product and data. These are the three pillars on which we want to build a strong tech culture and fix personal finance once for all. We have raised more than $8m to date to build the one stop shop for all your financial life. Our investors include Connect Ventures (investor in Curve, TrueLayer and CityMapper), Kima Ventures, one of the first in Transferwise, and Aglaé Ventures, early stage fund of the Groupe Arnault, investor in Netflix and Airbnb. Alongside them, several angel investors, who have built and sold industry leading companies have decided to take part into this journey. At Emma, We Are Bold Determined Focused Autonomus We are a high-performance team and we run the company like a professional sports team. We expect each and every team member to move fast, have ownership over their work and hold each other to a high standard. If you're not driven to own your work, execute swiftly, and innovate constantly, this isn't the right place for you. Responsibilities About the role Provide exceptional customer support across all communication channels Grow and engage our social media community by responding to user questions and fostering positive interactions Gather insights from user interactions to inform product and content strategy Share community feedback with the product team to help shape new features and improvements About You 1 year of experience in customer service Experience with technical support Excellent organisational skills Outstanding relationship-building skills Experience and interest in startups Bonus Experience with Crisp (or similar - Intercom, Zendesk) Experience with financial services Our Process Phone call with internal recruiter Take-home test 2nd call with a member of the team Onsite interview with CEO Our Benefits Private Medical Insurance and Perks with Vitality Pension Contribution Employee Referral Scheme Emma Ultimate Subscription MacBook and Cursor AI Cycle to Work Scheme One-month sabbatical every 5 years Regular Socials To facilitate communication, productivity and speed, we work from the office Monday to Friday. This is not a hybrid role. Please only apply if you can certainly meet this requirement. Our office address is: 1st Floor, Verse Building, 18 Brunswick Place, London N1 6DZ. May the gummy power be with you!