Job description
Organisation: Derby Homes
1 Full time post: 37 hours per week
Permanent
London Road
TO APPLY FOR THIS VACANCY, YOU MUST DO SO THROUGH THE DERBY HOMES WEBSITE, BY CREATING AN ACCOUNT USING THE “APPLY ONLINE” LINK.
Derby Homes Limited is an arm's length management organisation (ALMO) created by Derby City Council to manage, maintain, and improve its council houses and estates. We manage over 12,000 properties in Derby employing over 600 members of staff. The diverse workforce covers office based and mobile workers including housing management teams, specialist support workers and a repairs and maintenance team.
If you are a 'can-do' person, who is passionate about delivering excellent customer service you might well be the person we are looking for. You will need good communication skills, be able to take control of situations and resolve problems, be enthusiastic, friendly and be able to work well in a team.
This role would suit someone working in a customer facing role with transferrable skills. The role requires an understanding of the causes of damp, mould and condensation. You will also be required to give advice to our customers and assist in treating the issue. You don’t need experience working in social housing, but a knowledge of current housing issues and housing legislation would be beneficial.
As a member of the Derby Homes Team you will need to be:
Understanding of Health and Safety.
Committed to providing excellent customer service and offer technical assistance.
Able to use your own initiative and also work as part of a team.
Be prepared to move heavy items following appropriate training.
A flexible approach to working hours is important.
Above all, you will need to be a team player, have empathy in working with our customer groups along with a passion and determination to deliver an excellent service.
If you would like to speak to us about this role and what it entails before you apply, please call 07971 572617 and we will be happy to assist you.
Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.
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