Job Ref: FOC1954
Branch: Kaboodle
Location: Kaboodle, Derry / Londonderry
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: Variable patterns over a 7 day period including evenings and weekend
Hours per week: 24-40
Posted date: 03/11/2025
Closing date: 05/12/2025
We are currently looking for exceptional people to join our team and have a great opportunity for a Team leader.
As a Team Leader you will be expected to support the Assistant Manager with the day-to-day operation throughout the Kaboodle @Holiday Inn Express Derry, ensuring the highest level of service is offered to all guests. The role requires energy, enthusiasm, and a passion for creating a fun, welcoming environment and the ability to lead a team.
Key Responsibilities:
* To supervise and assist in all operations from the activities, food service and bar operations.
* To supervise the activities of the Food and Beverage team members, ensuring they are aware of their responsibilities and performing duties to a high standard.
* To be familiar with the day to day business, so that you can prepare the team and be ready for action
* To serve food and drinks and give excellent customer service, being a role model to the team demonstrating great hospitality
* To have a visible presence within the bar to ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times
* To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times
* Training and motivating team members.
* Ensuring all cash, charge, float and till procedures are carried out correctly.
* Ensure the team are meeting set criteria, through confirming that all employees consistently achieve product and hospitality service standards.
* Ensure that Company and legal standards for cleanliness are maintained within all food and beverage areas.
* Support the Assistant Manager in encouraging and developing the food and beverage team.
What we are looking for:
* Supervisory experience or be a strong Restaurant / Bar team member looking to take on additional responsibility
* Great communication skills so you can chat to our guests and of course the team
* Availability to work evenings, weekends, and holidays.
* The ability to recognise what our customers want and need and be able to provide it.
* Good people skills – to work well in a team - we want work to be fun for all our employees
* Have a genuine interest in providing hospitality to our customers
* Confidence with systems and taking payments
* To be able to work well under pressure at times and multitask in a fast-paced environment
* Ensure prompt resolution of customer complaints
What we offer:
* Competitive pay with the opportunity for tips.
* Flexible working hours to suit your schedule.
* A fun, vibrant work environment in a leading entertainment venue.
* Opportunities for progression within the company.
* Staff discounts on food, drinks, and entertainment.
* Worldwide discount on IHG hotel rooms, for you, friends and family
If you're looking for a role where no two days are the same and you can be part of a team that loves what they do, apply now