Job Description
Support Analyst, Service Desk, 1st line, Entry-level COR7380
An excellent, award winning company seeks a Support Analyst / Service Desk Analyst – with some existing commercial IT experience – for a varied role within a dynamic SME environment.
The Role
In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary training and support to provide support services to approximately 850 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory. The Support Analyst / Service Desk Analyst will be based in the office up to 5 days week, but with the possibility of a day a week working from home.
The Company
The Support Analyst / Service Desk Analyst will be joining a well-established Managed Service Provider with ambition and a clear plan for growth. Vendor-neutral, their commitment to quality has seen them partner with over 1,000 UK businesses, varying in size and industry.
Benefits
Some of the benefits on offer for the Support Analyst / Service Desk Analyst, include:
1. 25 days’ holiday
2. On-call allowance
3. Amazing opportunities for training and progression
What do I need?
4. Some prior commercial experience of providing 1st line desktop support, with a demonstrably strong customer manner
5. Experience with a variety of Microsoft operating systems – ideally including Windows 10 and/or O365
6. Experience with Active Directory – new user creation / account administration – would be highly advantageous
The list above is important, but not as important as hiring the right person! So if you don’t meet all of the criteria above, but feel the role is of interest, please apply or get in touch today to discuss further.
So What’s Next?
If you have any questions or would simply welcome a chat about this excellent Support Analyst / Service Desk Analyst role and company, just call me or drop me an email, as I’d love to hear from you! If, though, you think this role could be right for you and you’d like to learn more, then please apply now!
Support Analyst, Service Desk, 1st line
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