Responsible for welcoming visitors, handling phone and email enquiries, and supporting day‑to‑day administrative tasks. Duties include acting as the first point of contact for parent and third‑party enquiries, assisting staff and students, handling correspondence, and ensuring safeguarding procedures (such as signing in visitors) are followed. The role requires strong communication, organisation, and confidentiality skills.
Responsibilities
* Provide the school with a first point of contact for all visitors/callers, responding to enquiries where possible or referring to an appropriate member of staff as required
* Manage parent/carer enquiries and visitors to the school
* Follow school security procedures regarding access and entry to the premises for all visitors
* Handle difficult situations and issues with sensitivity and calmness, ensuring you are always aware of the safeguarding of pupils, data protection issues and the need for strict confidentiality at all times, reporting any concerns to the appropriate person
* Provide general administrative assistance including texting/emailing, letters, printing and scanning
* Manage the school admin inbox and prioritise urgent work
* Manage internal and external post/packages
* Use Mail Merge to enable efficient processes of sending out messages to parents/carers
* Manage online payments for educational visits/trips, catering and parental financial contributions
* Format letters/documents to ensure consistency with all communications
* Help ensure ongoing projects are organised by reviewing schedules and setup requirements regularly
* Set up and manage the booking process for co‑curricular clubs ensuring communication is sent to parents/carers
* Trip administration to include coach bookings, payments, consent, communication
* Ensure all appropriate information and communications are disseminated to appropriate staff
* Set up and manage online booking processes for all parent evenings, Year 6 open events including creation of Google Forms
* Provide administrative support and assist front of house at parent events including academic review days/evenings, Year 6 Open Evenings/Mornings
* Support with First Aid duties for any students who present themselves unwell or require medical attention
Qualifications
* Educated to at least 5 GCSE Grade 4/C standard (or equivalent) in English and Mathematics
* Previous administrative/reception experience
* First Aid qualification (or willingness to undertake)
* Ability to maintain confidentiality and deal sensitively with related issues/individuals with tact, diplomacy and discretion
* Ability to work quickly, methodically and accurately under pressure and act flexibly to support others and respond to unplanned situations
* Excellent communication with people at all levels of the organisation
* Ability to demonstrate literacy and numeracy skills, including attention to detail
* Excellent customer service skills
* Good working ICT knowledge
* Able to work flexibly to attend parent/carer events as required
Benefits
* Generous pension scheme
* Blue Light Card
* Eligibility for Teacher Art Pass (teaching staff only)
* An Employee Assistance Programme
* Gym discounts
* Free eye tests
* Cycle to work scheme
* Being part of a great team and expanding organisation
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