Are you passionate about technology and helping others? Do you thrive in fast-paced environments where every day brings new challenges? If so, we have an exciting opportunity for you! Our client is seeking a Temporary Tech Support Specialist to join their dynamic Support Services team.
Job Details
* Position: Temporary Tech Support Specialist
* Start Date: ASAP
* Duration: 3 months with possible extension
* Pay: £17 per hour
* Hours: 09:00 - 17:30
* Work Pattern: 3 days office-based (including Thursdays and Fridays), 2 days working from home
Key Responsibilities
* Respond to Support Tickets: Provide timely and effective support to users, ensuring their needs are met with professionalism.
* Problem Solving & Troubleshooting: Investigate user-reported issues by replicating scenarios and utilizing structured troubleshooting guides.
* Technical Ticket Writing: Document findings and next steps clearly and accurately, following internal guidelines.
* Build Trust: Maintain strong communication with customers, especially in handling escalated issues.
* Manage Complaints: Approach challenging conversations with care, striving for effective resolutions.
* Prioritize Tickets: Balance efficiency with accuracy while managing a high volume of support tickets.
* Act as a Role Model: Set standards for tone of voice, responsiveness, and service quality within the team.
* Become a Product Expert: Stay updated on product features and releases to enhance support approaches.
What We're Looking For
* Experience: Has experience within a tech specialist role within customer support, ideally in education or tech-enabled environments.
* Client Communication: Strong background in building trust and managing expectations effectively.
* Written Communication Skills: Fluent in Plain English, with the ability to explain complex topics clearly.
* Tech Savvy: Strong interest in technology-enabled products and experience with AI-driven support workflows.
* Problem Solving: Excellent reading comprehension and analytical skills.
Why Join Us?
* Growth Opportunity: Our client is rapidly expanding, and this role offers the chance to learn and lead in a dynamic environment.
* Innovative Team: Work with a proactive team that values continuous improvement and collaboration.
* Impactful Work: Your contributions will help shape the customer experience and elevate support quality.
Equal Opportunities
Office Angels is an equal opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an equal opportunities employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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