An excellent opportunity for an experienced IT Technician to join a well-established company! Job Type: Full-Time, Permanent – Office Based. Salary: Competitive Salary of £29,000 - £33,000 Per Annum, Depending on Experience. Location: Bromyard, Herefordshire HR7. Schedule: 39.5 hours. Mon to Thur 8.30am-5.30pm, Fri 8.30am - 5pm About The Company: A leading & innovative British trade manufacturer of a wide range of corporate & promotional merchandise & beautiful gifts. They design, manufacture, print & finish all of the products they sell on site, with many unique products made from sustainable materials. Based in rural Herefordshire they employ 60 people at their factory in a team that has won many industry awards for their products and services. Sustainability is at the core of what they do, they are Charter Members of the trade association (the BPMA) with ISO9001 Quality & ISO14001 Environmental certification. They are also Sedex (Supplier Ethical Data Exchange) registered, members of Made in Britain, corporate supporters of The Woodland Trust & Herefordshire Wildlife Trust. They are also partnered with Ecologi & charitable supporters of The Hope Centre in Bromyard. The company believes in & prides itself in rewarding honesty, hard work, efficiency & creativity. They are open and inclusive. Different points of view are not only welcomed but encouraged & celebrated. About The Role: We are looking for an IT Technician to join our team, supporting both day-to-day operations and our long-term digital growth. This is a hands-on role where you will work across Mac OS and Windows environments, manage cloud systems and use your scripting skills to streamline workflows and develop practical solutions. You will play a vital part in helping us live our Betters culture; Better Products, Better Service, Better for the UK, Better for People, Better for the Planet. Reporting to our Senior Management Team this multi-functional role incorporates IT support, systems development & website design for the company. Developing the company ERP system to improve processes throughout the business, provide technical support to various departments in the form of creating automation and helping to solve technical issues. Responsibilities Include: * Providing day-to-day IT support to colleagues across Mac OS and Windows systems * Managing and maintaining AWS EC2 servers (or equivalent cloud platforms) * Troubleshooting and resolving hardware, software, and networking issues to keep the business running smoothly * Installing, configuring and maintaining software and hardware * Using your excellent scripting knowledge (PHP, JavaScript, HTML) to create tools, automate tasks, and improve efficiency * Supporting the integration of business applications into our workflows * Documenting systems, solutions, and processes to ensure smooth knowledge transfer * Working collaboratively with the wider team to find smarter, more sustainable solutions * Looking after network security protocols * You will be expected to carry out any other duties that may reasonably be required by the company Candidate Requirements: Essential: * A minimum of 4 years’ experience in a similar role * Web development tools, namely HTML, CSS, JavaScript, PHP and MySQL * A good understanding of relational databases * AppleScript * Experience in AWS EC2 and Linux or equivalent cloud server technologies Desirable: Experience/knowledge of Claris Filemaker Working knowledge of Adobe Creative Suite Qualifications: Essential: Degree (or equivalent) in Computer Science or IT related subject At least 4 GCSEs (grades 9-4/AC) including Maths and English Desirable: Advanced GCSE in applied IT Other relevant Computer Science Qualifications Additional Requirements: Highly detail oriented. Able to learn new skills/techniques quickly Be personally energetic, dynamic, positive, and enthusiastic and possess the ability to think laterally and act through reasoned decision making Exceptional team player with a natural ability to build rapport with others Be able to troubleshoot and offer solutions Able to multi-task and meet deadlines Excellent time management A flexible approach and a willingness to accept feedback and incorporate it into their work. Excellent communication and interpersonal skills Driving license (due to factory location) – Desirable. If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration. The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need