Key Responsibilities Project Handover & Onboarding * Receive and manage project handovers from the sales team, including but not limited to penetration tests, IR, MDR, CE, CE engagements. * Set up customers on platform and conduct onboarding calls. * Ensure customers receive clear next steps and guidance for their projects. * Provide customer support for project updates. Project Coordination & Administration * Manage project admin, ensuring all deals have associated projects and are moved through the pipeline stages correctly. * Set up loop pages for penetration tests to showcase key testing information. * Create and maintain SharePoint folders for project documentation. * Keep the calendar up to date with critical project dates and deadlines. * Provide regular project updates to the sales team, customers, and partners at key milestones. Operational Efficiency & Data Management * Log and track project data to support operations strategies, ensuring streamlined processes and identifying roadblocks. * Capture essential project metrics, including time spent and staff utilisation, to optimise resource allocation. * Collaborate with internal teams to improve workflows and enhance efficiency in project delivery. Required Skills & Experience * Proven experience in project management, preferably within cybersecurity, technology, or a related field. * Strong organisational and multitasking skills, with the ability to manage multiple projects simultaneously. * Excellent communication skills, both written and verbal, for effective coordination with stakeholders. * Proficiency in HubSpot, project management tools, and Microsoft Office (including SharePoint). * Experience in client relationship management. * Analytical mindset with the ability to track, analyse, and report on project data. * Problem-solving abilities to identify bottlenecks and enhance operational processes. Preferred Qualifications * Experience working in a SaaS or cyber security environment. * Project management certification (e.g., PRINCE2, PMP) is a plus