We're looking for a proactive and customer-focused 1st Line Technical Support to join our Head Office IT team at Freedom Leisure. As the first point of contact for IT support, you'll play a vital role in helping our colleagues stay productive by resolving technical issues face‑to‑face, over Teams and via phone. You will support a wide range of software and hardware across the business, ensuring issues are logged, tracked and resolved efficiently. You'll also maintain our IT asset inventory, contribute to our knowledge base and support project work alongside the Head of IT. This role will require occasional travel to other sites as well as occasional work outside normal hours. A full UK driving licence and access to your own vehicle with business insurance is essential.
Responsibilities
* Act as the first point of contact for IT service desk calls.
* Log, manage and resolve IT issues in a timely manner.
* Provide first‑line software support for desktop applications.
* Support hardware such as PCs, laptops, printers, tablets, smartphones, and third‑party systems.
* Maintain accurate IT inventory records.
* Build and maintain a knowledge base of common faults.
* Ensure compliance with data protection and security requirements.
* Support the Head of IT on projects and installations within first‑line limitations.
* Contribute to continuous improvement of IT processes and procedures.
Qualifications & Attributes
* Has excellent customer service skills and a friendly professional manner.
* Communicates clearly and confidently both verbally and in writing.
* Can diagnose technical issues quickly and accurately within a service desk environment.
* Is proactive, analytical, and able to anticipate potential issues.
* Builds strong relationships with a predominantly non‑technical user base.
* Shows responsibility, flexibility, enthusiasm, and high motivation.
* Maintains the highest levels of professionalism, integrity, and customer service.
Desirable Skills & Experience
* A‑Level education or equivalent preferred.
* Experience supporting end users both on‑site and remotely.
* Exposure to thin client environments such as Remote Desktop Services or virtualization technologies.
* Good knowledge of:
o Windows 10 and 11.
o Windows Server 2012, 2016, 2019.
o Microsoft 365 including Exchange, Teams, SharePoint, InTune, Autopilot and Azure.
o SQL Server 2012 and 2016.
Benefits
* My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits.
* Discounted staff membership (including family members).
* Incremental holidays.
* Employee Assistance Programme – 24/7 confidential, independent and professional counselling.
* Company pension.
* Various insurance and saving schemes.
* Financial advice.
* Cycle‑to‑work and car leasing tax‑efficient schemes (salaried staff only, depending on earnings).
* Fully funded training and career progression opportunities.
Hours: 37 hours a week – Monday to Friday. Out of hours support may be required on weekends (rota basis).
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Closing date: 3rd April 2026. Salary: up to £26,000 per annum. Car allowance and out of hours call‑out salary also included.
About Freedom Leisure
At Freedom Leisure, we're all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools – but at the heart of it all, it's our people who make the difference. As one of the UK's leading charitable leisure trusts, we're proud of our mission of Improving Lives Through Leisure. We're here to help communities live healthier, happier lives by making our centres welcoming, inclusive and accessible to everyone – because everyone deserves to feel good. We create spaces where people feel at home, supported and inspired.
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?
Freedom Leisure is proud to be an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.
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