Salary: £105,000 - 130,000 per year Requirements: 10 to 15 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods, or retail sectors. Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle working across sales, service, and marketing. Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems). Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc.) and integration platforms (such as Mulesoft, Dell Boomi, etc.). Experience leading legacy integration and remediation (facades, strangler approaches, etc.). Overview of modern architecture patterns: CI/CD pipelines, cloud-native development, and API-led integrations. Deep understanding of different integration patterns and best practices such as events, synchronous vs. asynchronous. Knowledge of end-to-end business processes: Lead-to-Quote, Quote-to-Cash, Service Management, Marketing, etc. Analytical mindset and excellent problem-solving skills. Experience managing teams. Strong communication skills for stakeholder engagement at all levels. Ability to work under pressure and willingness to travel to clients worldwide. Strong communication and presentation skills. University degree with above-average academic performance in a mathematical-scientific field, information technology, or business administration. Responsibilities: Define business-aligned CRM strategies across sales, service, and marketing functions to optimize customer journeys. Evaluate and recommend CRM solutions from platforms such as Salesforce, SAP CX, Microsoft Dynamics 365, Oracle, and Zoho based on business requirements and industry best practices. Analyze and reimagine end-to-end processes (Lead-to-Quote, Quote-to-Cash, Service Management, Customer Support) to maximize CRM value. Build compelling business cases for CRM transformation initiatives, demonstrating ROI and tangible outcomes for clients. Collaborate with client teams to drive organizational change, ensuring user adoption and process alignment for CRM implementations. Work closely with clients to understand their issues and define IT strategies, architecture solutions. Win buy-in for recommendations and collaborate with fellow BCGers to transform client potential into performance. Take on team lead responsibilities and demonstrate intellectual leadership. Develop superior digital and technology concepts and architecture solutions, supporting technical implementations actively and on-site. Guide junior team members, contribute to project proposals, client care, and build relationships with peers to identify new business opportunities. Contribute to the Practice Area development and help build the BCG brand as a key member of the case team. Technologies: API CI/CD Cloud CRM ERP Support Marketing MuleSoft Oracle SAP Salesforce Office 365 Architect E2E Excel Spark More: At Boston Consulting Group, we partner with leaders in business and society to tackle their most important challenges and capture great opportunities. Founded in 1963, we help clients with total transformations, inspiring complex change, and driving bottom-line impact. BCG Platinion operates globally, delivering digital excellence through technology, design, cybersecurity, and risk management. We pride ourselves on a collaborative environment where our teams apply deep industry expertise and diverse perspectives. This role is based in New York, providing opportunities for professional growth and engagement in meaningful work. last updated 6 week of 2026