Job Summary
As a subcontract coordinator the successful candidate will join a close knit, well organised team who undertake the daily management of ECG's extensive range of specialist subcontractors. The role will require the individual to engage with a wide range of specialist subcontractors via phone, email to plan and effectively manage subcontractor work activities on client site in accordance with client Service Level Agreements (SLA's) & Key Performance Indicators (KPI's).
Key Responsibilities:
* Coordinate and schedule subcontractor maintenance and reactive visits to client sites.
* Manage and update ECG's CAFM system, Corrigo
* Manage and update a range of client driven CAFM systems, such as eLogbook's, Maistro,
* Respond to client enquires and provide excellent customer services.
* Ensure compliance with client driven SLA's & KPI's
* Work effectively & efficiently in fast-paced environment.
Essential Skills:
* Excellent communication skills, both verbal and via email.
* Good Numeracy skills.
* Proficiency in Microsoft software; Word, Excel, SharePoint, Outlook etc
* Highly detailed.
* Excellence in Customer Services.
* Experience of working if a fast-paced office environment.
* Ability to manage workload effectivity, prioritising key tasks.
* Team player – essential to be able to integrate into a close-knit team
Preferred Knowledge & Experience:
* Knowledge/use of CAFM systems such as eLogbooks, Maistro, Concerto, etc
* Previous experience in a similar role – coordination of subcontractor work activities
* Previous experience/knowledge of the Facilities Management/Building Services Industry
* Facilities Management Helpdesk Experience
* Working knowledge of Service Level Agreements and Key Performance Indicators
What do ECG Offer:
Extensive training and support - highly structured induction process and ongoing training in all aspects of role.
Career Development – Excellent opportunity for career development and further education
Inclusive & Supportive Environment – ECG are a committed to equality, diversity and ensuring that we have a positive workplace.
Employee Assistance & Wellbeing – Health, Wellbeing & Financial support for employees and their families through unique app based support service.
All applicant must have the legal right to live and work in the UK
Job Type: Full-time
Pay: £26,500.00-£28,000.00 per year
Work Location: In person