Job Summary
An exciting opportunity to join Tobacco Factory Theatres as a Duty Manager. The Duty Manager supports the delivery of our live events and makes TFT a place of Welcome & Wonder.
Job Description
The Duty Managers are the face of Tobacco Factory Theatres during live performances and events. They are responsible for supervising the Front of House Assistants on shift. We are looking for friendly, organized, and proactive staff with exceptional customer service skills to oversee the smooth running of our Front of House operation. Responsibilities include opening and closing the building, overseeing the Theatre and Theatre Bar operations during performances, assisting audiences, supporting Front of House Assistants, and working closely with Technical, Box Office, and Sales teams to ensure smooth theatre operations.
Job Requirements
Contract: One-year fixed-term contract.
Hours: Guaranteed 12 hours per week, with additional hours when available.
Employer: Tobacco Factory Arts Trust
Salary: £13.20 per hour
Location: Tobacco Factory Theatres, Raleigh Road, Bristol, BS3 1TF
Probation period: Two months with a one-week notice period during probation.
Post-probation notice: Six weeks
We welcome applicants with:
* Experience in bar supervision
* Proven FOH operations experience in arts and theatre environments
* Excellent customer service and conflict resolution skills
* Leadership experience and ability to follow company procedures
* Teamwork and clear communication skills
* Upselling skills, especially related to merchandise and bar sales
* A passion for creating an accessible and inclusive environment
Tobacco Factory Theatres is a welcoming and inspiring place that connects people through live theatre and the arts, presenting over 300 performances annually to audiences of over 50,000, including in-house productions, co-productions, and touring performances.
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