As the Finance Systems Support Analyst will play a key role in supporting, maintaining, and enhancing the IFS ERP platform across all finance functions within a fast paced Electrical and Mechanical engineering business. This role blends operational support, system documentation, user training, and continuous improvement. It is ideal for someone with a finance background who is eager to expand into systems, process optimisation, and cross functional collaboration.
Key Responsibilities
* Manage and resolve IFS support tickets across AP, AR, GL, Procurement, Projects, and other finance modules.
* Identify common issues, recurring themes, and opportunities for process improvement.
* Support the Finance Systems Lead in troubleshooting and root cause analysis.
* Monitor query screens daily, flag errors, and learn how to resolve them with guidance.
Documentation & Training
* Maintain and update ClickLearn documentation for all finance processes.
* Create new ClickLearn content for additional finance areas as knowledge grows.
* Work through existing Finance and Procurement ClickLearns lower environments to build broad system understanding.
* Deliver user training sessions and support new starters or new process rollouts.
Continuous Improvement & Stakeholder Engagement
* Engage proactively with finance teams and business stakeholders to identify areas for improvement.
* Promote best practices, encourage adoption of standardised processes, and support change management.
* Recognise and champion standout users and SMEs across the business.
Project & Upgrade Support
* Participate in Go Live Implementations, training and rollout activities.
* Support system upgrade testing, including regression testing and validation of new functionality.
* Assist with KPI reporting for fresh tickets and system performance metrics
Data & System Administration
* Maintain base data within IFS to ensure accuracy and consistency.
* Over time, take on additional responsibilities in IFS such as: Time corrections, User setup and permissions and company configuration
* Supporting acquisitions by understanding new business processes and helping integrate them into IFS and MARCH workflows
Daily Tasks
* Monitor query screens for errors and elevate or resolve as appropriate.
* Support users with day to day IFS queries and issues.
Skills and Experience
* Experience working with ERP systems - IFS experience is essential.
* Understanding of finance processes across AP, AR, GL; exposure to Procurement or Projects is advantageous.
* Finance background (AAT beneficial but not essential).
* Positive, proactive mindset with a strong willingness to learn.
* Confident working independently and collaboratively within a team.
* Strong communication skills and ability to engage with stakeholders at all levels.
* Comfortable working in a changing environment and motivated by challenge and growth
What we offer
* A competitive salary and benefits package appropriate to this position
* An employer who values the ongoing wellbeing of its employees
* Career development within a successful and growing business
#J-18808-Ljbffr