HR Support Analyst
Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Help keep the nation's critical digital infrastructures connected and protected.
Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all HR System queries.
First Line Support
First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system.
Providing testing and functionality support; assisting in making changes, ensuring that any updates are implemented correctly, using thorough testing, ensuring that key processes and workflows continue to function effectively and provide required improvements following updates.
Support end-to-end testing of new functionalities and processes including planned patch releases, across all HCM modules and integrations. Support with the preparation and implementation of mass system data uploads, working with business areas to help upload bulk changes in an efficient manner.
Training, Education and Documentation:
Conduct training sessions for colleagues and other departments on new functionalities and conduct refresher sessions as needed.
Act as a systems team champion for oracle guided learning guides especially focusing on employee, manager, reporting guides.
Act as expert to support and resolve simple system related issues and share knowledge with HR colleagues to empower them in future to resolve these themselves.
Act as expert to support, share knowledge and empower HR colleagues to get the best from the HR System and be self- sufficient.
Change Management and Project Support:
Contribute to continuous improvement projects, providing insights and suggestions for enhancing system functionality and user experience working closely with HR System Champions across the company.
Fulfilling any ‘super-user’ input such as minor changes to organisation structure, screen design and data types as permittable which have been identified through Continuous Improvement Forum or have been raised as enhancement.
Provide valuable feedback on system performance, user experience, and potential improvements.
Working together with Systems Manager and Compliance team to identify and create systems data retention policy and deletion concept.
Support in the creation and maintenance of ad-hoc reports for end users.
Previous HR System experience, specifically Oracle Cloud Applications (Oracle Human Capital Management / Oracle HCM / Oracle Fusion HCM application modules).
Experience in writing test scripts, managing testing processes, reporting on test outcomes and UAT completion.
Creating reports in Oracle HCM
Experience in a similar role providing 1st line support on issues relating to systems
Proficient in MS Office suite of software particularly comfortable using Excel to intermediate/advance level.
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. 34 days holiday, including public holidays, plus the option to buy or sell five days each year
~ Company pension scheme
~ A range of family friendly policies
~ Occupational health support and wellbeing Portal
~ Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme
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Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance.